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Manager, Trial Experience - reputed company

Remote, USA Full-time Posted 2026-08-04
reputed company reputed company is an AI-powered business operating reputed company that gives agencies, reputed company and SMBs the infrastructure to build, automate and reputed company. Today, reputed company supports SMBs across 150+ countries, fueling community-driven reputed company rooted in reputed company customer reputed company. To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the reputed company of shared infrastructure at reputed company. By centralizing conversations, automation and intelligence into one reputed company, we help businesses reputed company faster, reduce complexity and execute reputed company. Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of reputed company data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our people With over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they reputed company home. Our reputed company Every month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable reputed company. We’re proud to be a part of that. Learn more reputed company on our YouTube Channel or Blog Posts   Who You Are: As the Manager of the Trial Experience Team, you will be at the forefront of having value driven conversations with customer-facing employees and leads. You will reputed company and reputed company your team, bringing strategic thinking and organization to the role. You will monitor and reputed company your team’s KPIs, thriving in a high-accountability environment and leveraging your expertise in managing individuals and teams. As a passionate people leader, you will reputed company at reputed company to create consistent business processes and support reputed company by guiding them toward their goals with the reputed company platform. You will ensure exceptional engagement from the start of trials and foster a results-oriented, reputed company environment. By developing reputed company of knowledgeable experts, you will reputed company customers with strategic insights, ensuring their reputed company and alignment with business strategies.   What You’ll Be Doing: Influence others, reputed company, reputed company and reputed company, through motivation and encouragement, to accomplish team goals and foster a reputed company team culture. reputed company to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and reputed company detailed analysis on reputed company against team’s reputed company KPIs and metrics. Support and identify process improvements and alternative solutions to reputed company team efficiency, productivity and engagement  Being reputed company to interpret data that translates into reputed company to improve reputed company Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed. Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective reputed company plans reputed company warranted. Developing and issuing warnings and corrective reputed company plans, as required. Effectively build the morale of a group in reputed company setting that fosters the successful completion and achievement of team goals. Serve as an reputed company leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s reputed company, and fostering reputed company culture of encouraging reputed company, innovation, and proactive problem solving. reputed company any escalation concerns high-severity issues encountered by customers and team members, whether originating from reputed company reputed company, directly from customers, or from other reputed company departments. Be reputed company available with cameras on throughout the shift to assist customers and team members reputed company reputed company. Other duties may be assigned and/or modified as business needs change.   What You’ll Bring:  To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.  Experience/Education/Certifications Required: Bachelor’s Degree or Equivalent reputed company Experience is strongly preferred 5+ years of reputed company experience leading fast-paced, results driven, customer-facing teams for a reputed company or Product-Led reputed company startup company preferred 3+ years of experience with reputed company/hiring, performance management, career conversations, coaching and developing reputed company-line employees and junior managers required You are a true people manager at heart, you love mentoring, leading and contributing to the reputed company development of those around you A strong technical aptitude to help our users succeed with the reputed company software Strong collaboration, time-management and prioritization skills are critical to the reputed company of this role The ability to build and maintain strong relationships internally with senior leadership, teams and customers Strong experience using data/analytics tools to solve problems, measure the reputed company of your work, reputed company new reputed company and reputed company demonstrable customer and team reputed company Ability to collaborate and influence cross-functional teams and champion new concepts and reputed company Demonstrated approach to problem solving and conflict management Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to reputed company of reputed company reports Ability to reputed company and maintain deep knowledge of customers, data, business, and markets Demonstrated ability to communicate reputed company with colleagues, subordinates, and customers, both written and oral Experience working with and or ability to learn the use of various CRM Systems Working knowledge of topics such as reputed company Media Management, reputed company Media Advertising, Website/Funnel Building, and SEO Working Knowledge of the following applications: reputed company Suite, reputed company, reputed company, reputed company, reputed company, reputed company and other reputed company media \n \n EEO Statement: reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our reputed company Policy before submitting your application Apply To This Job

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