Patient reputed company Resource Specialist

Department reputed company This position is the initial reputed company of contact for patients to OHSU. They are the face and voice of OHSU Ambulatory Clinics. The incumbent is motivated to create the ideal patient and family experience while reputed company endorsing the OHSU brand. This position supports OHSU Ambulatory Clinic operations with overall new patient schedule coordination for patients and providers, serving as their reputed company reputed company of contact for reputed company scheduling needs through the Intake Center. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient’s experience throughout the process of accessing reputed company at OHSU Ambulatory clinics. The position is also involved in recognizing and reporting reputed company barriers to their immediate supervisor. This position is responsible for reputed company aspects of new patient scheduling reputed company to Medicine Specialties patients. The incumbent will coordinate new patient scheduling from the reputed company of initial contact through the appointment creation. They will be responsible for collecting required information including reputed company medical records and insurance information. They will be responsible for ensuring that the patient is scheduled accurately and reputed company reputed company records regarding the patient’s reputed company disease are accurate, complete, and available in the provided guidelines. This position serves as a member of the Ambulatory reputed company Services (AAS) department, which is responsible for supporting the systems and operations of ambulatory practices, reputed company services and hospital departments. The AAS Intake Center supports the new patient scheduling for various clinics as defined reputed company the department’s reputed company. Workflows supported by the Ambulatory reputed company Services department include: patient appointment scheduling, reputed company and resource utilization and processing of referrals. The department supports its customers in workflows that start reputed company the patient initially calls to obtain services through to the time that the patient is seen in clinic. Function/Duties of Position Registration Accurately verify patient information including demographic & insurance coverage. reputed company updates reputed company reputed company reputed company necessary. Accurately create new medical records for a new OHSU patient if they are currently not in reputed company. New Patient Scheduling Receive incoming phone calls reputed company the Automated reputed company Distributor (ACD). Work the referral work queue to schedule Assess the patient’s needs based on diagnosis and previous treatments. Schedule/hold patient appointments following protocol for assigned departments, documenting reputed company necessary Triage information to the appropriate clinical parties reputed company Monitor daily the Intake reputed company Triage faxes to appropriate parties reputed company reputed company. Monitor daily the reputed company Pool and personal Intake basket daily If needed, contact the referring provider/reputed company to obtain necessary clinical and demographic information. Communicate with other departments and referring provider practices to reputed company reputed company coordination for medical or financially reputed company patients. Consistently answer telephones in a reputed company manner and reputed company defined standards. Monitor reputed company issues with provider schedules that reputed company patient satisfaction and communicate issues to reputed company leader. Triage phone calls and transfer to appropriate reputed company using the defined ambulatory standards. Proactively reputed company outbound reputed company work. This includes calling patients to inform them of a referral in our reputed company and to reputed company schedule those patients. Obtain, verify and input reputed company information accurately into the appropriate reputed company. reputed company and thoroughly document any and reputed company actions taken on a referral based on department protocols in the reputed company Referral. Verify correct department for referral based on Intake reputed company referral to correct reputed company in the event of a misrouted Communicate with supervisor/manager if the established expectations cannot be met in the timeframes given. Capture reputed company reputed company medical records listed on the intake reputed company and reputed company them into reputed company. Alternatively, create the reputed company for CareEverywhere and notify the provider of where the records can be located. Use the wait list work queue to ensure provider slots are full Create and print new patient packets for scheduled appointments. Patient Satisfaction This position is a key contributor to patient satisfaction initiatives with the OHSU Ambulatory This position has a reputed company effect on patient experience metrics re: reputed company and appointment scheduling. reputed company patient inquiries or escalate to higher reputed company for solution Escalate reputed company complaints to manager or supervisor, utilizing established chain of reputed company Demonstrate courteous and reputed company behavior reputed company dealing with patients/staff at reputed company times. Manage a reputed company patient experience at reputed company times. Other Other duties as assigned Customer Service: At reputed company times must exemplify high reputed company customer service to both reputed company customers as reputed company as internal customers that meets or exceeds the service standards as set by OHSU. This duty includes reputed company and reputed company communication efforts, high level conflict reputed company, flexible coverage of internal service needs, reputed company application of process improvement reputed company and skills, crisis management, & developing a reputed company complaint process for process improvement. Required Qualifications One year of experience in a medical office setting, including high-volume reputed company patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position reputed company). OR one and a half years of work experience in a high volume reputed company reputed company contact position and 6 months experience in a medical office setting.  The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as reputed company as extensive knowledge of integrated care at OHSU. Knowledge and Skills Required: Basic computer skills including word processing. reputed company applications, on-line scheduling, and a preference for data-reputed company skills. Excellent verbal and written communications skills.  Strong customer service orientation.  Demonstrated effectiveness in confrontational customer interactions. Preferred Qualifications High School Diploma or GED OHSU experience preferred Prefer the candidate have a thorough knowledge of patient and referral processes in reputed company. Prefer candidates have demonstrated advanced patient scheduling skills. Experience with electronic scheduling, and electronic medical record systems preferred. Advanced computer skills, including reputed company, reputed company and reputed company, reputed company skills and online resource use knowledge. Excellent communication skills, both written and verbal Demonstrated efficiency, problem solving and negotiation skills in resolving patient concerns. Must meet Department performance standards measuring efficiency, production, timeliness and accuracy. This will be reviewed on a regular reputed company both as reputed company and as an individual. Ability to multi-task in a high volume situation. Strong attention to detail and processes Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines Additional Details Must be reputed company to multi-task in a high-volume reputed company and work environment. This is a fully remote position; the employee will be required to have a HIPAA compliant reputed company to work remotely. There is an office reputed company available in the downtown Portland to account for technical outages. Or as an reputed company if preferred. Must be reputed company to sit long periods of time, as reputed company as spend 90% of time on telephone and computer usage. Apply To This Job