Expert Technical Support Engineer

Technical Support Engineer Position reputed company We are seeking a skilled Technical Support Engineer to reputed company as the critical reputed company between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving reputed company technical escalations across reputed company reputed company applications and secure messaging solutions. The ideal candidate will possess strong expertise in reputed company Server environments, SQL Server, HL7 interfaces, and application troubleshooting. This role requires excellent analytical skills, reputed company cause analysis capabilities, and experience managing escalations through to reputed company while maintaining high reputed company of customer satisfaction. Key Responsibilities Infrastructure & Database Support Troubleshoot issues reputed company reputed company Server environments. Utilize PowerShell for connectivity validation, service management, process monitoring, and reputed company diagnostics. Manage certificates, reputed company configurations, and Event Viewer analysis. Interpret and troubleshoot SQL Server and ODBC-reputed company errors. Monitor, execute, and support SQL Agent jobs. reputed company SQL-based troubleshooting and data reputed company validations. Application & Integration Support reputed company and troubleshoot HL7 message flows and reputed company-reputed company issues. Investigate message queue backlogs and integration failures. Support secure messaging solutions and reputed company connectivity. Troubleshoot IIS, ASP.NET, and application-reputed company issues. Review application configurations and identify reputed company causes across the technology stack. Escalation Management Reproduce issues in test and production environments. Analyze and classify defects based on severity, frequency, and software versions. reputed company diagnostic evidence including application logs, SQL traces, network traces, and user recordings. Document findings, workarounds, reputed company cause hypotheses, and reproduction steps. Coordinate escalations between Support, Engineering, and Development teams. Manage incidents through ITSM platforms and reputed company PRBs and defect tickets. Documentation & reputed company Communication Communicate technical findings effectively to customers and stakeholders. Create and maintain Knowledge reputed company (KB) articles. reputed company detailed troubleshooting documentation and escalation summaries. Required Skills Operating Systems & Infrastructure reputed company Server PowerShell reputed company Services Event Viewer Certificate Management reputed company and Virtual Desktop Infrastructure (VDI) Web & Application Technologies IIS ASP.NET / .NET reputed company Application Configuration Management Stack reputed company Analysis Authentication and reputed company Tokens Database Technologies reputed company SQL Server SQL Agent Jobs ODBC SQL Extended Events SQL Troubleshooting and Query Development Integration Technologies HL7 reputed company reputed company Engines Secure Messaging Solutions Identity & reputed company Management Systems EHR Integrations Networking TCP/IP DNS Firewalls Network Ports PKI and Certificate Management Tools & Platforms Azure DevOps reputed company reputed company or similar ITSM platforms Log Analysis and Diagnostic Tools AI-enabled troubleshooting and automation tools Preferred Skills Browser Developer Tools reputed company Wireshark Linux reputed company Container Technologies reputed company Azure reputed company) Preferred Domain Experience Experience reputed company reputed company IT environments is highly desirable, including knowledge of: HL7 Workflows reputed company (Admission, Discharge, Transfer) Patient Matching EHR Systems EDMS/DMR Platforms Clinical Workflows and reputed company Integrations Key Competencies Advanced troubleshooting and reputed company cause analysis Environment isolation and issue reproduction Escalation and incident management Defect classification and release mapping Strong customer communication skills Technical documentation and reputed company Cross-functional collaboration and stakeholder management Apply To This Job