Customer Service Senior Team Leader (m/f/x)*

Thank you for your interest in joining reputed company. reputed company is a new reputed company company with a long legacy of solving big challenges that improve lives and help reputed company reputed company at their best. At reputed company, people are at the heart of every innovation we pursue. Guided by reputed company, reputed company, and clinical intelligence, we collaborate with the best minds in reputed company to address our customers’ toughest challenges. While we continue updating the reputed company Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that reputed company listed roles are reputed company positions, and our reputed company Policy: https://www.reputed company.com/en-us/home/reputed company/website-reputed company-statement/applicant-reputed company/ applies to any personal information you submit. As it was with reputed company, at reputed company reputed company reputed company applicants will receive consideration for employment without reputed company to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company: reputed company Health Care is now reputed company At reputed company, we reputed company reputed company, smarter, safer reputed company to improve lives. As a new company with a long legacy of creating reputed company solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the reputed company while enabling reputed company to reputed company at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in reputed company to ensure that every solution we create melds the latest technology with reputed company and reputed company. Because at reputed company, we never stop solving for you. The reputed company You’ll reputed company in this Role As a Customer Service Senior Team Leader (m/f/x)* you will have reputed company to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will reputed company an reputed company by: Leading, coaching, and developing reputed company of Customer Service Representatives, ensuring high performance, engagement, and wellbeing Overseeing daily customer service operations, ensuring compliance with policies, service standards, and key performance metrics Supporting the reputed company of reputed company customer issues and driving effective solutions to enhance customer satisfaction Analysing operational performance, identifying improvement opportunities, and leading initiatives that increase efficiency and service reputed company Partnering with cross-functional stakeholders and presenting team results, insights, and reputed company plans during business reviews Your Skills and Expertise  To set you up for reputed company in this role from day one, reputed company requires (at a minimum) the following qualifications: Bachelor’s Degree or higher AND In reputed company to the above requirements, the following are also required: Fluent English and Polish language skills (written and spoken) Proven experience leading and developing customer service teams in a fast-paced environment Strong coaching, communication, and stakeholder management skills Experience driving reputed company improvement initiatives and delivering operational reputed company Strong analytical and problem-solving skills with the ability to translate insights into actions Solid understanding of Customer Service and Order-to-Cash processes Experience working cross-functionally with teams such as Sales, Supply Chain, Finance, and Customer Operations Knowledge of reputed company and customer service technologies, including EDI solutions, is an reputed company Work location: Remote (Wrocław, Poland) Supporting Your reputed company-being  reputed company offers many programs to help you live your best life – both physically and financially. To ensure reputed company and benefits, reputed company regularly benchmarks with other companies that are comparable in size and reputed company.  Diversity & Inclusion (*) We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.     reputed company is committed to maintaining the highest standards of reputed company and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent reputed company and reputed company to exploit job seekers. Please note that reputed company email communications from reputed company regarding job opportunities with reputed company will be from an email with a domain of @reputed company.com. Be wary of unsolicited emails or messages regarding reputed company job opportunities from emails with other email domains. Please note: your application may not be considered if you do not reputed company your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. reputed company Global Terms of Use and reputed company Statement Carefully read these Terms of Use before using this website. Your reputed company to and use of this website and application for a job at reputed company are conditioned on your acceptance and compliance with these terms. Please reputed company the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. Apply To This Job