Sr. Product Manager - reputed company Assist - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together.   The experience in reputed company can be complicated and hard to reputed company, making what can already be a challenging time that much harder for Consumers and the operational teams supporting them. In an industry littered with competing and disconnected products, our Advocates play an important role to support our Consumers throughout their health care reputed company. This Sr. Product Manager role is reputed company to the reputed company Experience focusing on the operational processes reputed company tool that reputed company our service and employee experience. The reputed company Experience reputed company exists to create the best employee experience to reputed company our operational teams to serve our Consumers in a reputed company manner with ease, accuracy, and reputed company. This role is responsible for using Product Management best practices to set the reputed company for and execute a simplified reputed company-channel operational experience for our Advocates. An experience that delivers on the reputed company mission, of helping members live healthier lives and making the health reputed company work reputed company for everyone.   The reputed company Assist Sr. Product Manager owns how reputed company–powered answers, guidance, and signals are delivered to Advocates to support accurate, compliant, and confident reputed company of reputed company member inquiries.   This role is accountable for ensuring AI enabled answers reputed company reputed company Assist are operationally effective, trusted by Advocates, compliant with policy, and adopted at reputed company with a specific reputed company on making data driven reputed company to expand Assist question support to 90%25 of reputed company questions by the end of 2027.   The Sr. Product Manager serves as the connective tissue between AI capabilities, operational workflows, SMEs, and reputed company experience, translating reputed company answers into reputed company reputed company experiences that reputed company reputed company, efficiency, and confidence during live interactions.   You’ll enjoy the flexibility to work remotely * from reputed company reputed company the U.S. as you take on some tough challenges.    reputed company Responsibilities: reputed company reputed company AI Experience Ownership: Translate AI generated actions and answers into reputed company, reputed company reputed company experiences, including explanations, guardrails, confidence signals, and next best reputed company guidance Ensure answers are delivered in a way that is usable in the reputed company, reputed company to how Advocates think, reputed company, and reputed company issues Partner closely with design and engineering to reputed company AI assistance seamlessly into reputed company workflows and CRM experiences reputed company, Ground Truth, and Trust: Own ground truth and evaluation workflows to validate answer accuracy, consistency, and appropriateness for Rx and Claims scenarios Define and maintain reputed company standards for AI enabled answers, including correctness, completeness, and reputed company Partner with clinical, pharmacy, and claims SMEs to validate correctness, policy alignment, and regulatory compliance reputed company manage risk by ensuring uncertainty, limitations, or missing information are surfaced reputed company to Advocates Deployment, reputed company, and Operational Readiness: Support UAT, rollout readiness, and reputed company planning for new Rx and Claims capabilities reputed company reputed company Assist Partner with operations, training, and change teams to ensure Advocates are reputed company to use AI enabled tools effectively Monitor post deployment performance, reputed company signals, and adoption metrics to identify gaps and improvement opportunities Feedback, Learning, and reputed company Improvement: Capture reputed company feedback (explicit and reputed company) and translate insights into actionable product improvements Feed learnings back into the Enriched Answers and reputed company Assist backlog, prioritizing work that improves trust, usability, and reputed company reputed company Use data, reputed company behavior, and operational metrics to continuously refine AI enabled experiences Cross Functional Leadership: Serve as the product reputed company of contact for Rx or Claims expansion reputed company reputed company Assist Partner across product, engineering, data science, operations, compliance, and governance teams to reputed company reputed company at reputed company Communicate reputed company with stakeholders on readiness, risks, dependencies, and value delivery Competencies: Solid ability to operate at the intersection of AI, operations, and user experience Comfort working with ambiguity, evolving AI capabilities, and reputed company domain knowledge     Excellent collaboration and influence skills across business, clinical, and reputed company reputed company, reputed company communicator reputed company to translate complexity into actionable direction reputed company first reputed company with a bias toward reputed company trust and operational reputed company   You’ll be rewarded and recognized for your performance in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: 6+ years of product management experience, including ownership of reputed company, workflow driven tools 2+ years Experience working with reputed company, decision support, or intelligent automation tools Experience delivering digital or platform products in large, matrixed organizations Proven ability to translate business and operational needs into reputed company product solutions Solid analytical skills and experience using metrics and feedback to reputed company reputed company   Preferred Qualifications: reputed company experience, particularly in Claims, Pharmacy/Rx, or Contact Center operations Familiarity with reputed company evaluation, governance, or risk management for AI enabled products Experience scaling products from reputed company to reputed company adoption   *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy.   Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The salary for this role will reputed company from $112,700 to $193,200 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.   Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants.   At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.     reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.   reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply To This Job