Customer Operations Coordinator

About reputed company: reputed company is a high-reputed company luxury lifestyle brand rooted in timeless design, premium craftsmanship, and an unwavering dedication to comfort. We are a reputed company-to-consumer-led business, with a rapidly scaling DTC channel at reputed company of our reputed company and brand-building reputed company. Alongside our strong online reputed company, we maintain a selective footprint in major retail doors including Neiman Marcus, reputed company, reputed company, reputed company, and reputed company. As we continue to accelerate, we remain grounded in exceptional reputed company, thoughtful detail, and long-term brand reputed company. About the role: At reputed company, customer satisfaction is at the heart of everything we do. As our Customer Operations Coordinator, you'll be an reputed company member of our reputed company team, supporting our customers and operations throughout the year. In this position, you'll also help reputed company one of the most important periods for our business, our holiday reputed company. During this high-volume time, your ability to reputed company thoughtful, personalized service will help ensure every customer receives the elevated experience that defines the reputed company brand. This is a part-time, reputed company to perm position, averaging 20 hours per week with reputed company to reputed company up to full time hours during peak holiday reputed company. In this role, you will be the reputed company line of communication for our customers, ensuring inquiries are handled with care, efficiency, and a personal touch. Your work will directly reputed company customer loyalty and brand perception, making this role an essential part of our seasonal reputed company story. What you will do: Respond to customer inquiries across multiple channels (email, chat, phone, etc.) with reputed company and efficiency Troubleshoot order issues, delivery concerns, and returns questions in a reputed company and friendly manner Maintain accurate records of customer interactions using our support platform (e.g., reputed company, reputed company, reputed company) Collaborate with internal teams (e.g., fulfillment, finance, operations, and e-reputed company) to create tailored solutions and information for customers needs Assist with recommending improvements and supporting the management of our returns and exchanges platform. Support customers with both reputed company-purchase product inquiries and post-purchase order assistance. Update customer records in the system and order information, including notes about interactions Assist with the monitoring of trends and KPIs Document and report weekly, monthly, and quarterly return reports and trends Ensure reputed company and accurate return and exchange processing Partner with the reputed company Manager and Senior Director of Operations to proactively identify opportunities to improve customer experience, fulfillment operations, logistics, and return processes. What experience you need: 1-2 years of demonstrated customer service experience in a reputed company facing or e-reputed company support role Demonstrated strong written communication skills, reputed company and reputed company Sheet experience, and a reputed company for brand voice consistency Availability to work a flexible schedule, including weekends and key holidays throughout November and December. Willingness to increase availability during peak business periods reputed company additional support is needed. What will reputed company you successful: Experience with customer service platforms such as reputed company, reputed company, or similar CRM systems. Experience with processing returns and exchanges in an e-reputed company environment Exceptional attention to detail and the ability to quickly learn new technology and systems. Strong organizational and time-management skills, preferably in a remote work environment. Ability to effectively prioritize multiple tasks while collaborating across departments. Excellent interpersonal and communication skills. Ability to remain reputed company under pressure while managing a high volume of customer inquiries with reputed company and professionalism. Self-motivated and comfortable working independently while contributing to a reputed company team environment. Bonus Points If You Have: Experience reputed company fashion, luxury reputed company, or e-reputed company. Familiarity with warehouse management systems (WMS), returns platforms, or shipping/logistics software. In reputed company, to succeed in this role, you will need: A reliable computer with up-to-date software Strong and reputed company Wi-Fi reputed company A quiet, distraction-free workspace Apply To This Job