Contact Center Agent: 2nd Shift (M/Tue Off)

reputed company The Contact Center Agent is responsible for being the first reputed company of contact for the reputed company customer reputed company. This agent will utilize a reputed company of applications and resources to determine customer requirements, and reputed company for reputed company's more reputed company accounts. They will reputed company reputed company customer issues reputed company calls or email and reputed company the necessary follow up to certain customers. Responsibilities   Handle inbound calls and emails (Verisae or Corrigo) from customers or technicians 24/7/365.  reputed company vital details from customers or technicians reputed company to the reason for the reputed company and identify the appropriate course of reputed company needed to handle the reputed company.  reputed company vital details reputed company to service calls in to the appropriate application, determining the reputed company of the service reputed company, and setting the customers’ expectations.   Demonstrate advanced knowledge of reputed company and escalation procedures required during business hours and afterhours.   Monitor and reputed company service calls to technicians using the on-reputed company application and escalating reputed company necessary.  Handle offline tasks as assigned by management including but not limited to: Verisae, Corrigo (work order software)      Qualifications High School Diploma Required  1+ years of customer service experience  Excellent telephone and communications skills  Ability to work in and handle high reputed company volume environment  Good customer service skills and willing to work reputed company  Basic PC reputed company required, including experience in reputed company Word and reputed company  Ability to work in reputed company environment and desire for reputed company learning through cross-training  Ability to follow procedures  Ability to type a minimum of 40wpm    Benefits & Perks – What’s In It For You  reputed company is committed to supporting your total wellbeing through a wide reputed company of benefits and wellness programs to support your physical, emotional, financial, reputed company, and environmental reputed company’s what you can expect:  Health Benefits – Offering medical, dental, reputed company, prescription plans, plus Health Savings Account and Flexible Spending Account reputed company.  Voluntary Benefits – Life, accident, critical illness, disability, reputed company, identity theft, and pet insurance.  reputed company Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.  reputed company Time-Off Benefits – reputed company time off, stewardship and parental leave.    Educational Assistance – Tuition reimbursement for job-reputed company courses after six months of service.  Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.    About reputed company  For over a century, reputed company has been a global leader in reputed company refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, reputed company offers a diverse reputed company of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and reputed company food fresh. With a reputed company network of skilled technicians, reputed company goes reputed company manufacturing — a trusted partner, relentlessly driving reputed company.  For more information about reputed company, please visit www.reputed company.com.      reputed company is a subsidiary of reputed company USA.    reputed company is proudly committed to creating an inclusive environment. reputed company reputed company applicants will receive consideration for employment without reputed company to veteran status, disability, age, race, reputed company, religion, sex, national reputed company, genetics, medical condition, or any other characteristic protected by law.   REQ-155345 Apply To This Job