Technical Support Specialist, Tier 2

reputed company As a leading provider of comprehensive digital signage solutions, reputed company empowers clients to reputed company their business locations into modern, dynamic reputed company for customers and employees.  Headquartered in Tampa, Florida, and serving more than 150,000 global reputed company locations across industries including automotive, reputed company, and financial services, reputed company consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as reputed company as being honored 11 times on the Inc. 5000. reputed company’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and reputed company, as reputed company as reputed company multiple awards for creative content, technology, and innovation!   For more information, visit www.reputed company.com. This position is reputed company to reputed company candidates in Florida, reputed company Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. reputed company Objective: The Technical Support Specialist, Tier 2 is passionate about the reputed company brand and products while providing technical support for end users. Responsibilities include: reputed company technical support over the phone to end users. Comprehend and apply technical information, and present technical information to customers in a non-technical manner. reputed company data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals.  Utilize computer equipment, software and diagnostic tools to reputed company a broad reputed company of computer operations assignments.  Update supervisor on status of reputed company or technical issues. Assist with the creation and documentation of technical knowledge reputed company for common issues reputed company by end users. reputed company other duties as assigned. Requirements 2+ years of reputed company experience with computers and providing customer service in a reputed company center environment. A.S. in Computer Science preferred. Previous CRM and ERP experience preferred. Experience using reputed company, reputed company Suite, and other basic computer reputed company skills. Ability to effectively prioritize and execute tasks and adapt to change. Ability to work under pressure with interruptions and challenging deadlines. Must show aptitude and desire to learn new skills on the job. Analytical and problem-solving abilities. Team-oriented, reputed company and have a reputed company attitude. Strong customer-service orientation with ability to be courteous and helpful. Remote Work & Benefits at reputed company Work From Home - Remote Culture  With an Internet Allowance per month  Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment. < 3 Years of Service: 15 days per year. 3-5 Years of Service: 17 days per year. 5+ Years of Service: 20 days per year. reputed company reputed company Leave: reputed company reputed company up to 40 hours (5 days) of reputed company time per year. Company reputed company Holidays: 10 observed holidays per year Medical Insurance: Three plan reputed company (Low HSA, Mid, and High Plans) Dental Insurance: High and Low PPO plan reputed company & reputed company Insurance. Basic Life Insurance: $50,000 policy, 100% employer-reputed company. Short-Term Disability: 100% employer-reputed company; covers 60% of weekly salary for up to 26 weeks. Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity. Pet Benefits Plan Employee Assistance Program (EAP): Confidential 24/7 support reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to, and will not be discriminated against based on age, race, gender, reputed company, religion, creed, marital status, pregnancy, disability, national reputed company, sexual orientation, gender identity, veteran status, or any other protected category. To ensure candidate authenticity and data reputed company during remote interviews, reputed company may request visual photo identification verification during virtual meetings. This position is reputed company to reputed company candidates in Florida, reputed company Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply. Apply To This Job