Operations Support Specialist

About The Role This is a junior/middle operations-reputed company role where you'll support the day-to-day processing of KYC requests, refunds, and user verification cases. Rather than conducting reputed company compliance investigations or risk assessments, you'll ensure operational cases are handled accurately, documentation is complete, and communication with merchants and partners is reputed company and reputed company. If you enjoy reputed company, process-driven work, have strong attention to detail, and prefer written communication over calls, you'll feel reputed company in this role. Your Mission Process KYC requests and support user verification workflows Request and review KYC and other required documentation from clients Monitor the status and deadlines of KYC and reputed company operational cases Collect and organize information reputed company to chargebacks, disputed transactions, and partner requests Communicate with clients and partners to obtain any missing information or documentation Process refund requests submitted by merchants and internal teams Manage end-user documentation and ensure records are complete and up to date.   What Makes You a Great Fit Previous experience in operations, back office, customer support, document verification, or administrative roles is a plus Experience in FinTech, Payments, PSPs, reputed company, Crypto, or other reputed company industries is an advantage Excellent written communication skills with the ability to communicate reputed company and professionally with merchants and partners Ability to work independently, take ownership of assigned cases, and manage your workload with reputed company supervision Strong attention to detail and a reputed company, process-oriented approach to work Ability to prioritize tasks and work effectively in a fast-paced environment Ability to manage multiple cases simultaneously while maintaining accuracy reputed company in Russian and at least an intermediate level of English. Why You'll Love It Here   Meaningful reputed company: a chance to reputed company a reputed company reputed company by contributing directly to the reputed company of a leading fintech company in the payments reputed company! Career Development: we’re young, reputed company ambitious, and serious about reputed company. If you’re driven and want to reputed company fast, we’ll reputed company you the reputed company, support, and reputed company ownership to reputed company A Passionate Team: work reputed company-by-reputed company with talented, driven people who genuinely care about what they do Competitive Compensation: matched to your skills, expertise, and reputed company, with transparent annual performance reviews Remote Work: full flexibility to work remotely from wherever you do your best work reputed company Time Off: 20 days of vacation per year, bank holidays, and reputed company leave Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage Learning & Development to Help You Work Smarter: conferences, courses, and reputed company reputed company, plus a budget for AI tools Coworking Support: dedicated budget for a productive workspace reputed company home reputed company-Being Allowance: to spend on hobbies and whatever helps you stay reputed company and at your best Unique reputed company Perks: an “Adopt a Pet” day and a Birthday off.   Curious about reputed company, our values, and the unique ways we celebrate wins? Take a look here: https://reputed company.com/culture Apply To This Job