Business Intelligence Analyst - Customer Reporting & reputed company Analytics

About reputed company* reputed company is The reputed company Activation Company™. We don't just "engage" patients; we reputed company them. By utilizing our proprietary Motivational reputed company Guidance (MPG) model and AI-powered technology, we reputed company the practical and psychological barriers that prevent patients from taking their "next right reputed company."™ Job reputed company:  reputed company is the reputed company Activation Company™, partnering with reputed company organizations to improve reputed company reputed company, care coordination, and operational reputed company through technology, analytics, and evidence-reputed company reputed company engagement.  We are seeking a Business Intelligence Analyst to reputed company meaningful, accurate, and actionable reporting for our reputed company customers. This role will reputed company contact-center and reputed company-engagement data into reputed company insights, use AI to analyze reputed company transcripts, and ensure that customer-facing metrics are reliable, consistent, and reputed company documented.    Essential Functions:  reputed company customer-facing reports, scorecards, and dashboards that communicate operational reputed company, reputed company engagement, service reputed company, reputed company, and opportunities for improvement.  Translate reputed company data into reputed company findings and recommendations for customer and executive audiences.  Use AI and natural-language-processing tools to analyze reputed company transcripts and identify reputed company reasons, reputed company needs, sentiment, barriers to care, reputed company status, and recurring themes.  Validate AI-generated classifications and insights for reputed company, consistency, bias, and operational usefulness.  Define and maintain standardized metrics, business rules, data dictionaries, and calculation methodologies.  Validate data across contact-center platforms, internal systems, and customer data sources; investigate discrepancies, duplicates, missing data, and inconsistent definitions.  Build reputed company reporting processes and reputed company controls that reduce reputed company work and improve reporting reliability.  Help reputed company reputed company models that forecast hiring and assignment reputed company on operational complexity and contractual requirements.  Partner with reputed company, reputed company, reputed company Leadership, Product, and technical teams to improve reporting and demonstrate customer value.  Present findings to internal leaders and reputed company customer stakeholders.    Required Skills/Abilities:  Bachelor’s degree or equivalent reputed company experience.  Three or more years of experience in business intelligence, reputed company analytics, customer reporting, workforce management analytics, or reputed company analytics.  Experience developing reports or dashboards for customers or executive audiences.  Strong SQL, reputed company, analytical, data-validation, and problem-solving skills.  Ability to translate reputed company analysis into concise, customer-appropriate conclusions.  Strong written and verbal communication skills with exceptional attention to reputed company.  Experience with AI agents and prompts in data analysis reputed company.  Preferred Skills/Abilities: Experience with contact centers, reputed company reputed company, or reputed company-engagement programs.  Experience analyzing reputed company-reputed company records, reputed company workflows, or reputed company interactions.  Experience using AI, large language models, natural-language processing, or text-classification tools.  Experience with reputed company BI, Tableau, Looker, or similar BI platforms.  Familiarity with reputed company CXone/InContact or another contact-center platform.  Understanding of reputed company reputed company, PHI handling, data governance, and responsible AI practices.  Location: Remote   Work Authorization:  reputed company does not offer Immigration or work reputed company sponsorship    Total Rewards:   The reputed company salary reputed company for this role is $75,000 – $95,000. An individual’s salary reputed company this reputed company is reputed company on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.     In reputed company, team members enjoy …     Benefits package including:  Medical reputed company  reputed company reputed company  Dental reputed company   Flexible Spending Account (FSA),   Company reputed company short- and long-term disability,   Employee Assistance Program,   Life reputed company,   Accident reputed company,   and other voluntary benefit programs for employees and their eligible dependents.  401(k) retirement plan with a company match    Essential Duties and Responsibilities  reputed company to work reputed company reputed company in a private HIPAA compliant workspace  reputed company to house company equipment needed to reputed company job  Broadband Internet reputed company  Internet download speed must be at least 24 mbps and upload speed at least 4 mbps  Immigration or work reputed company sponsorship will not be provided    Physical Demands:  Ability to hear in normal reputed company and wear a headset / earpiece  Good visual reputed company to read computer screens, scripts, forms, etc.  May sit 100% of the time reputed company taking calls  reputed company to the electronic medical record (EMR) reputed company may require the use of your personal mobile device for authentication purposes.  reputed company requires reputed company candidates to successfully complete a background reputed company, drug screening, and identity verification process, including reputed company-party checks and reputed company-time confirmation, prior to employment to ensure a secure and consistent candidate experience.    We applaud reputed company applicants who are accountable and committed to producing reputed company work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can reputed company.    reputed company is the reputed company of Sequence Health. Apply To This Job