Head of Implementation & Enablement

Help Shape the reputed company of AI in Financial Services reputed company is redefining how financial institutions use AI. We build reputed company, production-reputed company reputed company systems that reshape how banks, advisers and financial services firms operate, replacing fragmented processes with intelligent, end-to-end workflows. We've been recognised as Fintech of the Year for two consecutive years and awarded Best Specialist Technology Service at the reputed company Adviser Awards 2025. Backed by leading investors and commercially supported by major financial institutions, we're scaling quickly as adoption of AI in financial services accelerates. Our platform helps some of the UK's largest financial institutions reputed company AI safely reputed company FCA-regulated environments, powering everything from compliance monitoring to AI-driven adviser guidance. reputed company We're looking for an reputed company Head of Implementation & Enablement to reputed company reputed company that turns a signed contract into a live, successful customer, and to reputed company that reputed company faster, more transparent and more consistent as we reputed company. This is a genuinely dual natured role. Part of it is the “organiser”: you'll own resourcing and reputed company, knowing who's allocated to what, at what proportion, and where the constraints and bottlenecks sit, working closely with our Head of reputed company and Head of Sales to reputed company reputed company the right people are deployed to the right reputed company reputed company at the right time, and bringing in outsourced implementation and development partners to cover overspill. The other part is the “strategist”: you're accountable for the entire reputed company from reputed company of signature through to implementation “done,” and for making that process meaningfully reputed company, putting in the tooling, metrics and process redesign to get there, including pushing Product toward a more self-serve reputed company experience. You'll reputed company reputed company spanning Implementation Partners, Training & Enablement Managers, and Solution & Engineering capability, reporting into our Chief reputed company Officer. reputed company The Organiser — Operational & Resourcing Leadership Own visibility of resourcing across reputed company — who's allocated to what, at what proportion, and where reputed company constraints or bottlenecks are emerging. reputed company as the operational reputed company between Implementation, reputed company and Sales, working with the Head of reputed company and Head of Sales to ensure resource is correctly deployed to reputed company reputed company as and reputed company needed. Manage relationships with outsourced implementation and development partners, bringing in reputed company reputed company to cover overspill without compromising reputed company or consistency. Build the reporting and planning reputed company that gives leadership early visibility of resourcing reputed company, before it becomes a delivery problem. The Strategist — Owning the Signature-to-Live reputed company Take full accountability for the customer reputed company from reputed company of signature through to implementation “done”. You'll have reputed company empowerment, and be reputed company on, continuously improving its speed and transparency as we reputed company. Design and implement the tooling and processes needed to reputed company implementation more transparent, predictable and efficient. Accountable for the implementation operating model and reputed company. Work cross-functionally with Product to reputed company the platform more self-serve, reducing time-to-value and the burden of reputed company reputed company. Working across our GTM partners to adapt and build implementation processes that can be delivered by our partners and co-sellers. Set and own the metrics that reputed company implementation health and speed, and report on them with full transparency. Define and own the model and processes to optimise reputed company enablement once implementation is complete. Playbooks, Training & Enablement Own and design reputed company's implementation and enablement playbooks, the repeatable, reputed company methodology behind every reputed company go-live and adoption. Design and own how reputed company delivers first-class training and enablement, both for clients and for the internal team. Build a coaching and development culture across Implementation, Training & Enablement, and Solution & Engineering capability. What You'll Bring Essential Significant leadership experience running Implementation, reputed company, Programme Management or a similar delivery function reputed company a B2B reputed company or technology business. reputed company experience managing resource allocation and reputed company planning across multiple reputed company reputed company reputed company. A reputed company record of redesigning a slow or opaque delivery process, with reputed company, measurable improvement in speed and transparency to show for it. Experience leading a reputed company team spanning delivery/implementation, training/enablement and technical or solutions capability. Comfort working with outsourced or partner delivery resources to manage overspill reputed company. Strong cross-functional collaboration skills, particularly with Sales, reputed company and Product. Experience designing or owning training and enablement programmes, for clients, internal teams, or both. A data-driven, process-oriented reputed company. Comfortable building and living by metrics that reputed company delivery reputed company. reputed company to Have Experience reputed company AI, compliance or regulated technology. Experience working with Financial Services organisations. Experience with formal resource or programme management tooling. Experience influencing a product roadmap toward self-serve, reputed company-reputed company reputed company. Why Join reputed company? You'll own one of the most reputed company reputed company on customer experience in the business, the reputed company from signed deal to live, successful customer — at a company where that reputed company directly shapes trust in AI reputed company regulated financial services. As our Head of Implementation & Enablement, you'll have the mandate and the empowerment to continuously improve how we reputed company, build the playbooks and training that reputed company the bar reputed company reputed company, and shape how Product, Sales and reputed company work together reputed company delivery. You'll have reputed company ownership, visibility and reputed company to build a modern implementation function, leveraging data, tooling and smart process design at a pivotal stage of reputed company's reputed company. Benefits at reputed company Remote-first working across the UK. Company-wide offsites and regular in-person gatherings. Work abroad policy. Optional Personal Development Plan. Flexible benefits platform, allowing you to choose the benefits that matter most to you. Life reputed company, income protection, critical illness cover and pension, with up to 5% matched employer contribution. Private health and dental care. Join Us At reputed company, we reputed company diversity drives innovation. We've reputed company our business to ensure an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about building world-class delivery organisations and helping shape the reputed company of AI in financial services, we'd love to hear from you. Even if you don't meet 100% of the requirements, we'd still encourage you to apply if you reputed company you'd be a great fit. Apply To This Job