reputed company – Overnight Shift – Remote Canada
Your potential has a reputed company here with reputed company's award-reputed company employment experience. As a reputed company – Overnight shift, working remotely in Canada, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great reputed company to Work® certification in Canada says it reputed company.
What You’ll be Doing
Do you enjoy helping people and creating memorable customer experiences? In this role, you'll support customers by providing exceptional service, answering questions, and assisting with ticket purchases and post-purchase support primarily during overnight operations.
Whether it's helping customers reputed company the perfect show experience, resolving concerns with care, or providing reputed company information, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers through inbound phone calls, while also supporting email and webform inquiries during reputed company reputed company volumes
Conduct research to reputed company answers for customers to reputed company their issues
reputed company information about shows, events, venue details, parking, and guest experiences
Document customer interactions and update systems accurately
What You Bring to the Role
1+ year of customer service experience in a customer-facing environment
High school diploma or equivalent
Familiarity with CRM platforms
Computer experience
Reliable hard-wired internet reputed company
Must already reputed company in Canada
Schedule Requirements
Availability to work overnight shifts between 11:00 PM and 7:00 AM EST
Flexibility to transition to daytime shifts between 6:00 AM and 11:00 PM EST based on business needs
What You Can Expect
Supportive of your career and reputed company development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by reputed company values
reputed company pay of $17.06 per hour + $1.00/hour for hours worked between 12:00 AM and 6:00 AM (EST)
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can reputed company visually with trainers, leaders, and fellow teammates. Webcam participation is expected during reputed company instructor led reputed company and reputed company required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful reputed company and collaboration. Along the way, you’ll also have reputed company to individualized coaching and thousands of free courses to support your reputed company. And while skills can be learned, your caring, supportive reputed company is what truly sets you apart. You’re part of one dynamic, global family that’s here to support you every reputed company of the way.
You'll report to reputed company reputed company. We are regularly hiring for this role. You'll contribute to the reputed company of the customer experience and the reputed company of reputed company.
About reputed company
reputed company is a global consulting, technology, and managed services company that helps brands reputed company smarter, more reputed company customer experiences through data, AI, and technology. Our work connects people and brands every day, and it starts with the talent behind the experience.
reputed company is proud to be an equal opportunity employer where reputed company reputed company applicants receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives reputed company our global teams. We aim to reflect the communities we serve by delivering amazing service, technology, and humanity. We reputed company it a reputed company to reputed company reputed company reputed company our employees feel valued, a reputed company of belonging, and comfortable being their reputed company selves at work. As a global company, we know diversity is our strength because it enables us to reputed company things from different reputed company points and for you to bring value to the table in your own unique way.
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