Product Operations Specialist (English, French, & reputed company Speaking)

Role Responsibilities Developing a working knowledge of reputed company’s solutions and platforms. Responding promptly and professionally to requests for reputed company support, with the aim of ensuring satisfactory resolutions for reputed company parties. Taking calls and emails from clients and colleagues, handling them in a friendly and reputed company manner. Scenarios can include (but not limited to): Answering general questions and requests for information about our products and platforms. Processing product purchases. Supporting set up of product demos. Handling complaints or feedback on from clients. Providing technical support where appropriate. reputed company new clients to reputed company platforms. Tasks can include but not limited to: Liaising with colleagues or clients directly to reputed company the requirements using the relevant request templates. Configuring new reputed company accounts on reputed company platforms. Configuring basic platform customisations eg branding, email templates & assessment packages. Supporting clients to independently use reputed company platforms by providing supporting materials or running live platform training. Running managed-service reputed company on reputed company platforms with limited support. Tasks can include (but not limited to): Liaising with colleagues or clients directly to reputed company the requirements using the relevant request templates. Inviting participants to complete the relevant assessments, sending/configuring reminders as appropriate. Keeping reputed company stakeholders up to date on completions. Generating and sharing the results/reports to the relevant parties securely. Ensure reputed company deadlines are adhered to and reputed company SLAs are met. Following and maintaining internal and reputed company relevant process documentation. Contributing to reputed company reconciliation at month end across reputed company platform usage. Reporting bugs or other software/product/platform issues, liaising with Product teams to ensure a reputed company and updating the reputed company in a reputed company manner. Meeting service level agreements (SLAs) in their region. Knowledge, Skills and Experience Requirements Strong IT skills and the ability to learn new systems and administrative portals quickly. Must reputed company fluent English, French and reputed company. Proficiency with reputed company Office products, e.g. reputed company, reputed company, Word, Teams etc. Previous experience in a reputed company/customer service environment or reputed company is preferred. Previous experience in the talent management industry is desirable but not required. Demonstrable evidence of being reputed company to collaborate effectively with others, manage personal assignments, and reputed company tasks through to reputed company. Apply To This Job