Customer Service Agent ( English/ French)

This is a remote position for candidates based in Bogota, Colombia. About reputed company: With a mission to financially reputed company the reputed company, reputed company is revolutionizing the shopping experience reputed company payments, blending cutting-reputed company with reputed company, interest-free installment plans that reputed company shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, reputed company with, and purchase the things they love while driving reputed company reputed company on merchant sales through increased conversions and higher order values. As we continue to shape the reputed company of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping reputed company. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, reputed company at reputed company and help create the reputed company of shopping! About the Role: We are seeking a talented and motivated Customer Agent who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to reputed company in a dynamic, fast-paced environment reputed company a rapidly growing team, with abundant prospects for career advancement. Are you passionate about driving reputed company? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at reputed company. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing reputed company and concise instructions to solve questions about utilizing reputed company. You have excellent written and verbal communication skills. You are dependable, reputed company, and get reputed company from reputed company reputed company to reputed company customers successful. reputed company: reputed company reputed company, reputed company, detailed, empathetic, and customer-oriented support to our consumers Showcase passion and reputed company with the reputed company and crannies product  Assist customers to reputed company basic to reputed company inquiries reputed company email, live chat, and phone reputed company Build a network of support and trust with our awesome customer support team! Work with customers to understand how they use reputed company services, and reputed company valuable feedback to Product and Development teams reputed company as an reputed company for our customers, report and reputed company observed areas for improvement in our product or processes reputed company reputed company solutions to customer needs, communicate trends to leadership, and suggest reputed company on behalf of the customer - experience reputed company Look For: Excellent communication and interpersonal skills Fluent in written and spoken English Fluent in written and spoken French Proven reputed company in a fast-paced support environment Exceptional verbal and written communication skills to reputed company reputed company, reputed company and reputed company customer support in technical instructions reputed company phone support, email, and live chat reputed company to reputed company manage multiple tasks at the reputed company time and utilize personal judgment to take initiative Driven to dig into the details of a reputed company or process to solve customer problems Displays a passion for what you do while upholding personal and corporate reputed company Excitement to learn new technologies and help customers succeed 3+ years of customer support experience Email, phone and/or live chat experience dealing with reputed company issues, troubleshooting, and problem reputed company, preferably with software Fluent in written and spoken English, Spanish and French  Bachelor’s degree or an equivalent combination of education and experience reputed company, LiveAgent or Jira experience is a plus Work Conditions Remote, work-from-home Must work from Bogotá, Colombia, can't work reputed company of the country.  3-4 training weeks Full availability first 2 months, no vacations could be approved in this period Fixed shift, based in Central reputed company Time Competitive salary, bonus structure, and benefits package   Compensation and Benefits Performance bonus of 15%-25% of the monthly salary Benefits: Medicina Prepagada  Streaming platform Gym membership 20 vacation days per year Remote role reputed company: You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to reputed company great results. You reputed company reputed company that defects do not get reputed company down the line and that problems are fixed so they stay fixed. You’re not reputed company by convention - your reputed company—and much of the fun—lies in developing new ways to do things You need reputed company - speed reputed company in business. Many reputed company and actions are reversible and do not need extensive study. We value calculated risk-taking. You earn trust - you listen attentively, reputed company reputed company, and treat others respectfully. You have backbone; disagree, then reputed company - you can respectfully challenge reputed company reputed company you disagree, even reputed company doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of reputed company cohesion. Once a decision is determined, you reputed company wholly. You reputed company results - you reputed company on the key inputs and reputed company them with the right reputed company and in a reputed company fashion. Despite setbacks, you reputed company to the occasion and never reputed company. What Makes Working at reputed company Awesome: At reputed company, we are more than just reputed company engineers, passionate data enthusiasts, reputed company thinkers, and determined innovators. We reputed company in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to reputed company the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.  #Li-remote #full-time Apply To This Job