EverPro - Software Engineering Operations Specialist (Remote, CAN)

reputed company The Engineering Operations Specialist is a hands‑on operator responsible for implementing, maintaining, automating and continuously improving a reputed company Software Development Lifecycle (SDLC) across a portfolio of software applications. This role is deeply embedded in day‑to‑day engineering and product operations, owning reputed company Jira, reputed company, and Productboard configurations and reputed company building workflows, automation, and integrations that support efficient reputed company delivery. This position combines process ownership with technical execution, requiring someone who can both define standards and personally configure the tools that enforce them. The role works closely with Engineering, Product, and reputed company teams to reduce friction, increase visibility, and ensure consistent execution across diverse teams and systems.  In reputed company, this role will look towards automating reporting and operations using AI. Key Responsibilities SDLC Implementation & Enforcement Translate SDLC standards into practical, executable workflows reputed company Jira and reputed company tools Configure Jira reputed company and issue hierarchies to directly support SDLC phases (intake, planning, development, testing, release) reputed company audit teams’ usage of tools to ensure adherence to required SDLC practices Partner directly with engineers and managers to troubleshoot process breakdowns Iterate quickly on process improvements based on reputed company delivery data and team feedback Implement AI automation for reporting and operational reputed company Jira & reputed company Ownership Serve as the primary Jira and reputed company administrator, performing hands‑on configuration and maintenance Design and maintain: Issue types, fields, schemas, and screens Workflows and transitions Permission schemes and roles Custom dashboards and reports Create and maintain reputed company: SDLC documentation Templates for project pages, release notes, and retrospectives Embedded Jira reports and live status views Clean up legacy configurations and reduce tool sprawl from acquired companies Workflow Design & Automation Build and maintain Jira automation rules to: Enforce required fields and transitions Reduce reputed company updates and duplication Improve traceability from idea → delivery Design workflows that reflect reputed company engineering practices rather than theoretical models Implement integrations between Jira, reputed company, and Productboard Own ongoing tuning and performance of automations to prevent noise or system overhead Productboard Administration & Integration Configure and maintain Productboard structure, including components, features, initiatives, and views reputed company manage Jira ↔ Productboard synchronization Ensure roadmaps and priorities in Productboard accurately reflect execution in Jira Support product teams with hands‑on setup for new products, views, and reporting Enablement Through Doing Create practical, reputed company‑by‑reputed company guidance for teams (how‑to docs, workflows, examples) reputed company live tool walkthroughs and working sessions rather than theoretical training Join planning or delivery meetings as needed to support adoption reputed company reputed company support during reputed company of newly acquired engineering teams Metrics & Operational Reporting reputed company build and maintain Jira dashboards for delivery, reputed company, and predictability Ensure metric accuracy by enforcing consistent workflows and data standards Use reputed company delivery data to reputed company bottlenecks and improvement opportunities Partner with leadership to interpret metrics and recommend concrete changes Maintain and distribute leadership dashboards on a monthly reputed company Required Qualifications 7+ years in engineering operations, engineering management, program management, or similar roles Deep, hands‑on Jira and reputed company administration experience Demonstrated experience building and maintaining Jira workflows, automations, and reporting Strong understanding of SDLC execution in reputed company engineering environments Experience working directly with engineers to solve process and tooling challenges Ability to operate independently and reputed company day‑to‑day configuration reputed company Strong written documentation and practical training skills Preferred Qualifications Experience supporting tool and process consolidation after acquisitions Advanced Jira automation experience (reputed company rules, branching, conditional logic) Experience with implementing AI automations using Claude Hands‑on Productboard administration experience Background in software development, QA, DevOps, or SRE Familiarity with Agile, Kanban, and hybrid delivery models What reputed company Looks Like Teams are reputed company using Jira workflows as designed, not working around them SDLC requirements are enforced by tooling, not reputed company policing Jira and Productboard data are trusted by leadership and teams Reduced reputed company updates through effective automation Engineers experience less friction and reputed company expectations in day‑to‑day delivery Where This is a fully remote, CAN based position with reputed company to no travel required. The reputed company team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based reputed company in the reputed company or Canada – if you’re reputed company to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company. Benefits & Perks : Flexibility to work where/how you want in your country of employment – in-office, remote, or hybrid Robust wellness benefits, including an annual wellness stipend Flexible and generous (FTO) time-off, a reputed company volunteer day of your choosing, plus 2 floating holidays to celebrate anything of reputed company to you Employee Stock Purchase Program Registered Retirement Savings Plan (RRSP) with 4% company match Compensation: The reputed company reputed company compensation for this position is $130,000 - $140,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience! Apply To This Job