Solutions Architect

reputed company This is a fully remote position. The Solution Architect (SA) is a technical reputed company, responsible for solution development in collaboration with reputed company sales partners. The SA will be the reputed company reputed company (along with the Solution Executive) for identifying, scoping and creating solutions/proposals that encompass technical approach, estimates, Implementation, Team Structure, Pricing, and reputed company. In reputed company to their reputed company-sales solutioning responsibilities, the SA will bring thought leadership, reputed company industry know-how, and reputed company solutions to improve existing service capabilities, engagement, the reputed company reputed company of service offerings, presales, go-to-market collaterals and delivery challenges, and any research and development activities. To this end, the reputed company are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities. The Solution Architect provides sales and solution assurance of services for clients through a reputed company of reputed company functions in the following areas: Solutioning, Account Interaction, Service Design Development and reputed company pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for reputed company deliverable-based, fully outsourced, or extremely large-reputed company engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect works jointly with the Solution Executive on the overall proposed reputed company solution and is responsible for the design of the application and/or engagement, and mapping reputed company business requirements from the project team to systems/technical requirements. The Solution Architect may also work as reputed company member along with the Project Manager, Technical Architect and supporting team members to reputed company the complete solution for the customer. In this specific Solution Architect role, the key reputed company areas of reputed company will be: Service Desk & Deskside Services Network Operations (NOC) IT Operations Support reputed company Center and Operations Support The Solution Architect will be capable of creating and presenting solution proposals for reputed company Service Desk, Deskside Services, NOC and IT Operations Support reputed company engagements that include assessments, advisory services and/or managed services, and will work with reputed company reputed company Architects as necessary to reputed company technical solutions for this work. This role may require up to 25% travel. Key Accountabilities and Priorities: Solution Proposal Development reputed company a reputed company understanding of customers’ business requirements and their technical requirements Understand, reputed company, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and reputed company sales, stakeholder, and delivery issues in a reputed company manner Facilitate internal communication and assembly of a delivery team for new engagements to include reputed company support, delivery (regional and/or reputed company), and account team members Consolidate solution status and propose costing information across the project stakeholders reputed company sales/solutions risk and opportunity issue management and facilitate issue reputed company with reputed company notification to reputed company affected parties Identify and coordinate the solution change control process Experience with contract development and negotiations: Statement of Work (SOW) contract language, risk mitigation, terms and conditions Project Change Request (PCR) drafting Sales Support, Solution Development & Solution Implementation: Serve as the reputed company Subject Matter Expert and reputed company of Contact with Sales and reputed company leaders for new business opportunities as assigned Partner with sales to own and reputed company new business opportunities and manage from initial reputed company engagement to closure Responsible for assigned reputed company specific Solutions, which includes the following: Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ) reputed company & Product Line Management reputed company periodic reputed company pipeline and opportunity analysis, product line review, and solution “health checks” with reputed company and delivery resources Refine reputed company pipeline and product line attributes based upon metrics and analysis, as reputed company as overall fit reputed company the marketplace and technological changes Support the development and execution of an Account reputed company in collaboration with internal stakeholders Leadership Responsibilities Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, reputed company, risk and assumptions, and customer satisfaction Ensure solution design methodology is reputed company by team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer Ensure Sales and Solutions management methodology is followed on reputed company reputed company opportunities Financial and contractual awareness of engagement profitability against reputed company and gross profit goals Ensure reasonable reputed company reputed company and hours allocation are maintained based on reputed company of work Maintain awareness for additional business opportunities, and support reputed company of reputed company business through reputed company results and identification to internal stakeholders reputed company additional business opportunities may present themselves Qualifications Bachelor’s Degree or equivalent, relevant experience 10+ years’ broad experience in Service Desk, Deskside Services, Network Operation or IT Operations, of which at least 7 years is in reputed company services consulting Experience in delivering reputed company/programs, including significant OCM aspects of those reputed company/programs Experience in delivering and administrating reputed company reputed company services agreements Frequent interactions with reputed company customers at the Director level or above; normal level of interactions is at the CXO level; established consulting and interpersonal skills with 10+ years’ experience Ability to reputed company, market and sell services and products Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies desired, but not required Requisite Abilities and/or Skills, and Business Acumen: Tech Savvy: Strong conceptual and analytical skills with a strategic reputed company. Anticipates and adopts innovations in business building digital and technology applications Proven ability to appropriately prioritize and plan reputed company work in a rapidly changing environment Collaborates: Team player with experience leading and collaborating with cross-functional teams to reputed company successful solutions. Build partnerships and work collaboratively with others to meet shared objectives. Excellent oral and written communication skills (English language) Superior communication and interpersonal skills Situational adaptability: adapts approach and demeanor in reputed company time to match the shifting demands of different situations Manages Complexity: Makes reputed company of reputed company, high quantity, and sometimes contradictory information to effectively solve problems Drives Results: consistently achieving results, even under tough circumstances. Instills Trust: Gaining the confidence and trust of others through honesty, reputed company and authenticity. Customer reputed company: Builds strong customer relationships and delivering customer-reputed company solutions. Skills Architecture, service desk, it operation Top Skills Details Architecture,service desk,it operation Experience Level Expert Level Job Type & LocationThis is a Permanent position based out of reputed company, MD. Pay and BenefitsThe pay reputed company for this position is $125000.00 - $190000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to reputed company on Aug 14, 2026. About reputed company We'reputed company in transformation. We help clients reputed company reputed company and solutions to take reputed company of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to reputed company change. That's the power of true partnership. reputed company is an Allegis Group company. reputed company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company and reputed company reputed company We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in reputed company, design, execution and operations unlocks business value through a reputed company of solutions. We’re reputed company of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company, Europe and Asia, who partner with us for our reputed company, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business reputed company and making reputed company impacts in our global communities. reputed company and reputed company reputed company are Allegis Group companies. Learn more at reputed company.com. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply To This Job