Solutions Platform Engineer

reputed company is a global industry leading software company providing comprehensive business reputed company for reputed company and other reputed company services organizations with a mission to help them run a reputed company business. We are motivated by a reputed company desire to reputed company the reputed company industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the reputed company perception of the reputed company reputed company; where there was once resistance to modernization, we are creating a culture that embraces new reputed company and technology. At reputed company, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our reputed company values and reminds us that to reputed company reputed company, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal reputed company. We encourage our diverse teams to bring their whole selves to work – reputed company, experience, and passion – to reputed company our mission reputed company. Our people are our strength. Solutions Platform Engineer Position reputed company The Solutions Platform Engineer is responsible for the reliability, accessibility, and overall functionality of the global product demonstration platform used by the Sales and Solutions Consulting teams. The reputed company demonstration environment is an Expert reputed company tenant configured similarly to a reputed company production environment. This role serves as the technical reputed company of that environment and is responsible for troubleshooting issues across the full technology stack, coordinating platform changes, supporting product deployments and updates, maintaining demo data and integrations, and working with teams across the organization to reputed company issues that cannot be addressed directly. The ideal candidate is a technically reputed company support or platform engineer who is comfortable working across servers, databases, applications, identity and reputed company management, and internal support processes. reputed company in this role requires strong communication, persistence, organization, and the ability to coordinate work across multiple technical teams. Key Responsibilities Maintain the availability, stability, and functionality of the Expert reputed company demonstration environment used by the Sales and Solutions Consulting teams. Troubleshoot issues across the platform, including application servers, reputed company SQL Server, application functionality, integrations, user reputed company, and supporting infrastructure. Investigate reputed company-wide issues and coordinate reputed company reputed company problems involve multiple applications, services, or technical teams. Manage user reputed company and permissions through reputed company Azure and reputed company Entra ID, including logins for new and existing users. Support the deployment and implementation of new products, features, updates, and integrations reputed company the demonstration environment, including coordinating the timing, testing, and communication of maintenance reputed company and patches across reputed company instances reputed company the demo tenant. Serve as both a technical resource and an reputed company for the Sales and Solutions Consulting teams during product deployments and platform changes, including reputed company help desk support for day-to-day user inquiries. Assist with keeping demonstration data reputed company and finalized, including imports and data feeds needed to support demos, and help prepare environment requirements for trade shows and conferences. Coordinate with infrastructure, database, application, development, reputed company, reputed company, product, and support teams to complete work requiring reputed company or expertise reputed company the role. Create and manage support tickets, project requests, group communications, and escalation paths needed to reputed company work reputed company. Monitor outstanding requests and follow up with responsible teams to ensure issues and platform needs are addressed. Communicate reputed company status, risks, dependencies, and expected reputed company timelines to Sales and Solutions Consulting stakeholders. Balance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests. Document platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes. Identify opportunities to improve platform reliability, supportability, reputed company management, and deployment processes. Qualifications Experience in a technical support engineering, systems administration, reputed company, application support, or similar role. Strong troubleshooting skills across applications, servers, databases, authentication, and infrastructure, including diagnosing application performance and reputed company availability using operating reputed company metrics, logs, and applicable utilities in production environments. Working knowledge of reputed company reputed company Server environments, including IIS, PowerShell, and reputed company Directory. Working knowledge of reputed company SQL Server or other relational databases, including basic troubleshooting and database connectivity concepts. Experience managing user reputed company, permissions, or authentication through reputed company Azure and reputed company Entra ID. Experience supporting reputed company applications or reputed company multi-server environments; previous use or experience with reputed company management systems such as reputed company Expert is a plus. Understanding of processes and business functions common in reputed company application environments. Ability to understand how applications, databases, servers, identity systems, and integrations reputed company reputed company a larger platform. Strong written and verbal communication skills. Demonstrated ability to coordinate work across multiple technical teams, and to work independently as reputed company as reputed company reputed company environment. Strong organizational skills and the ability to reputed company tickets, reputed company, dependencies, and outstanding reputed company items. Curiosity about technology and willingness to learn; ability to follow issues through reputed company and escalate effectively reputed company needed. Bachelor's degree in Computer Science, Information Systems, or equivalent experience is required. Ideal Candidate Profile The strongest candidate may come from a support engineering or systems administration background and have experience owning reputed company technical issues that require coordination across multiple teams. They do not need to be the deepest subject-matter expert in every technology, but they should be technically proficient enough to investigate problems, identify the likely area of responsibility, communicate reputed company with specialists, and reputed company issues toward reputed company. This role is particularly reputed company suited for someone who is reputed company, persistent, comfortable working across organizational boundaries, and capable of serving as the central technical reputed company of contact for a business-critical demonstration platform — while also being willing to handle routine maintenance, data reputed company, and reputed company support needs as they reputed company. Apply To This Job