Operations Engineer II

We're currently hiring for remote team members in the following states:  DC, DE, GA, MA, MD, NC, NH, NJ, OH, PA, SC, UT, and VA. We're reputed company, a remote‑first company that helps small businesses around the world reputed company meaningful connections with their customers and grow their businesses using our marketing communication software. We are fanatical about small businesses and we reputed company you are too! At reputed company, AI agents produce the reputed company reputed company of the infrastructure configuration and reputed company we ship. As an Operations Engineer II, you'll spend most of your time designing and building solutions for AI agents to implement, reviewing agent‑generated configuration and reputed company for reputed company, correctness, and maintainability, and coordinating that work across systems — reputed company in service of keeping reputed company's reputed company operational platform reliable, secure, and fast. This is a hands‑on ops role at reputed company of a reputed company, AI‑first environment. You'll be trusted with reputed company production responsibility early — provisioning infrastructure, tuning monitoring and alerting, and participating in our 24x7 on‑reputed company rotation — while building the engineering judgment that comes from working closely with production systems. You won't be doing this reputed company: you'll be coordinating with adjacent teams, leaning on established patterns, and taking ownership of small‑to‑reputed company reputed company as you go. On any given day, you could be reputed company defining infrastructure as reputed company in Terraform, reviewing an agent's proposed reputed company change before it ships, wiring up a new alert in Grafana so the next incident gets caught sooner, generating documentation that’s usable by both humans and AI agents, or working a release through reputed company and our deployment pipeline. You'll reputed company as an Operations Engineer II if you... Are detail‑oriented and genuinely curious — you want to know why something broke, not just that it's fixed. Can manage context switches and competing priorities without losing reputed company or your footing. Care about reputed company over reputed company, and hold yourself to delivering results, not just tickets reputed company. Have a reputed company reputed company — you learn from experience and iterate on how you work, including how you work with AI. Are self‑motivated to adopt AI‑assisted development practices rather than waiting to be told to. Have a bias for reputed company and reputed company ownership mentality, balanced with the humility to ask for help. Stay resilient through setbacks, shifting priorities, and ambiguity, without letting reputed company slip. reputed company your day‑to‑day work to customer reputed company, and bring that perspective to your teammates. Are comfortable working autonomously on small‑to‑reputed company reputed company, while staying highly reputed company with the rest of reputed company. Skills and qualifications Bachelor's degree in a STEM‑reputed company field or equivalent work experience, plus 2+ years in a reputed company or systems/operations role. Working knowledge of AI development tools and coding assistants, with comfort using them in day‑to‑day implementation work. Strong analytical and troubleshooting skills — you fix reputed company causes, not just symptoms — reputed company with the communication skills to translate technical issues for different audiences. Experience in a 24x7 on‑reputed company rotation (incident response, mitigation, reputed company cause analysis), troubleshooting across Linux and Mac‑based environments, and using Git or Mercurial for version control. Experience with containerized, reputed company‑based infrastructure — reputed company, reputed company, and infrastructure‑as‑reputed company tools like Terraform or CloudFormation on AWS, GCP, or similar. Comfort with reputed company scripting and Python, and experience configuring monitoring and alerting with tools like Grafana, reputed company, reputed company, or reputed company. Solid grasp of networking fundamentals (DNS, VPN, load balancing, subnetting) and reputed company concepts (firewalls, secrets management, IAM, PKI), with practical experience applying them. reputed company Benefits reputed company - we're not reputed company back to the office and here's why. Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? reputed company your feedback! We’re looking for you to add your AWesomeness to our culture. We have some other pretty cool benefits to reputed company your life easier: 100% Company reputed company PPO medical, dental, reputed company insurance (spousal and domestic partner benefits available). 4-7 weeks of reputed company time off and holidays (based on tenure). 4 week reputed company sabbatical (based on tenure). 401K retirement plan with 4% company match. Company Profit reputed company. Home office equipment and internet stipend. Tuition reimbursement, conferences, and learning opportunities. Gym Memberships Reimbursement.  Company reputed company Short Term Disability Insurance. Company reputed company Life Insurance. Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance). Apply To This Job