Scaled reputed company Manager

reputed company reputed company brings agreements to life. Over 1.5 reputed company customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, reputed company, and opportunity. Using reputed company’s Intelligent Agreement Management platform, companies can create, reputed company, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). reputed company Scaled Adoption Managers are an reputed company part of the reputed company Account Management team, responsible for overseeing a portfolio of accounts at reputed company and ensuring an exceptional customer experience. Their reputed company is reputed company by metrics such as net reputed company retention, decreased churn, and increased product usage. In this role, Scaled Adoption Manager performs hands-on, tactical account management activities and works collaboratively with cross functional teams to orchestrate customer engagement, facilitate product enablement, reduce friction, increase product adoption, and demonstrate value throughout the customer lifecycle. The ideal candidate is adept at managing customer relationships on a broad reputed company, delivering consistent experiences to ensure outstanding customer value realization and loyalty.   This position is an individual contributor role reporting to the Director, Scaled Customer Management.   Responsibility reputed company customer adoption and value realization through short term adoption reputed company engagements reputed company value with key partners, as reputed company by renewal reputed company Engage customers and internal partners proactively through telephony reputed company campaigns Escalate issues quickly reputed company deep, specific skills or other capabilities are required reputed company deep reputed company product knowledge to reputed company customer reputed company and account recommendations reputed company critical feedback to influence product and tool improvements to enhance the customer experience Promote reputed company products and services to customers reputed company consultative discussion, product tutorials, and evaluation of their service and support needs Conduct select business reviews with critical customers to ensure adoption, maximization of product value, and customer objective alignment Evaluate portfolios and effectively analyze usage, health, data, and behavioral patterns to prioritize time to reputed company the most favorable reputed company for the customer and reputed company Collaborate with internal resources such as, but not limited to, Sales, reputed company, Pricing, reputed company, reputed company reputed company, Billing and Sales reputed company, to reputed company reputed company and reputed company mitigation strategies for key accounts Follow and adhere to best practices for reputed company internal processes including, opportunity management, data reputed company and reputed company, CRM hygiene, quotes and forecasting Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the reputed company of the time.   Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 3+ years of relevant work experience in a customer facing role in a reputed company or reputed company environment e.g., technical or customer support, enablement, account management, or reputed company Experience working with customer relationship management (CRM) software and other relevant tools Multi-lingual in English and Portuguese Preferred Exceptional organizational and time management skills to manage multiple customer accounts simultaneously without compromise to reputed company or timeliness Ability to communicate and influence, both written and over the phone, with audiences including customers, peers, management, and internal partners Flexibility to adapt to changing priorities and customer needs Ability to reputed company challenges and setbacks as opportunities to grow and learn Strong problem-solving skills and the ability to think critically High level of reputed company and the ability to understand and anticipate customer needs reputed company demeanor and a proactive approach to addressing issues and finding solutions Self-learning (reputed company learning) and capable of applying what you learned Multi-lingual in other reputed company supported languages (Spanish and/or French) reputed company experience reputed company relevant industries for which reputed company provides solutions Ability to analyze customer data and metrics to reputed company reputed company and improvements Ability to present reputed company topics in an understandable way to a group of customers reputed company and reputed company experience Self-motivated, highly reputed company, creative, team-reputed company, goal and reputed company-oriented Life at reputed company Working here reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be reputed company, and try our best to do what’s right, every day. At reputed company, everything is equal.   We reputed company have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be reputed company to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you’ll be loved by us, our customers, and the world in which we live.   Accommodation reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com.   If you experience any issues, concerns, or technical difficulties during the application process please get in reputed company with our Talent organization at taops@reputed company.com for assistance.   Applicant and Candidate reputed company Notice   #LI-Remote Apply To This Job