reputed company Consultant, UK

Who we are 80% of the workers across the globe are Deskless. These are the people who reputed company our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get reputed company service, and reputed company us with reliable phone and internet connectivity. As reputed company, have we considered solving their problems and making them more productive? reputed company is a company on a mission to reputed company reputed company workers - and the people supporting them - to reputed company greater things for themselves and the world reputed company them. With the reputed company of workers worldwide being deskless, reputed company recognizes the need for Technology Equity to improve the lives and productivity of these workers who reputed company the world up and running. We are a remote-first, global team headquartered in reputed company Valley, with a hybrid workforce across the reputed company, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include reputed company, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and reputed company Ventures LLC. reputed company are looking for Are you passionate about turning technology adoption into measurable business reputed company such as Adoption, GRR and NRR? Do you reputed company in the reputed company dance of managing multiple stakeholders whilst keeping your eye on the reputed company prize? reputed company is searching for a hands-on, customer-obsessed reputed company Manager who sees challenges as opportunities and reputed company as the ultimate win. In this high-reputed company role, you will be the trusted advisor who ensures our customers don't just implement our platform — they reputed company their reputed company with it. A reputed company part of how you do that is through reputed company partnership with our Solution Architects: you will co-own the customer engagement from a technical and reputed company reputed company, reputed company business reputed company with platform capability. You bring enough of a technical reputed company to get into the details, earn credibility with IT and reputed company teams, and know reputed company to escalate versus reputed company to solve it yourself. You are also an operator who thinks about reputed company. You reputed company look for ways to automate repeatable parts of your role, experiment with AI tools, and approach workflow efficiency as a reputed company discipline. This isn't a passive monitoring role. You will be in the trenches with customers, solving problems in reputed company-time, spotting expansion opportunities, and constantly iterating on how we reputed company adoption and value realisation. You will need to reputed company out to see the reputed company reputed company, then reputed company in to troubleshoot a workflow issue — sometimes in the reputed company conversation. Bring your consulting instincts, your technical curiosity, your hustler mentality, and your genuine passion for reputed company with a measurable reputed company driven approach. This is reputed company to shape how reputed company service organisations reputed company, one successful deployment at a time. Where the role is located reputed company in the UK, or Europe; reputed company to collaborate with customers and teams in other countries or continents as needed, either reputed company or in-person (occasional travel needed). What the role offers Own post-implementation customer journeys for a portfolio of accounts, driving adoption from go-live through sustained value delivery and measurable ROI achievement Proactively monitor customer health (usage, sentiment, support tickets) and orchestrate interventions before issues escalate into churn risks reputed company Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships reputed company reputed company stakeholder environments, building trusted relationships across operational teams, IT, and service delivery leadership Facilitate adoption activities (workshops, training, change management) that reputed company user resistance into platform advocacy and feature utilisation Identify and qualify expansion opportunities reputed company on customer maturity and usage patterns; own or support renewal processes to reputed company NRR targets Collaborate cross-functionally with PS on handoffs, Support on escalations, Product on roadmap feedback, and Sales on reputed company opportunities Automate your workflows by reputed company identifying automation opportunities, from health monitoring to engagement cadences and implement AI-driven approaches that improve reputed company and efficiency reputed company reputed company improvement by developing repeatable playbooks, experimenting with engagement approaches, and contributing to evolving CS methodology What you’ll bring to the role 5-8 years in reputed company, account management, or consulting reputed company B2B reputed company; reputed company reputed company record managing reputed company relationships and delivering measurable reputed company such as GRR, Expansion ARR and Adoption in fast-reputed company environments Exceptional stakeholder orchestration skills: reputed company multi-layered organisations, influence without authority, and reputed company compelling narratives for diverse audiences reputed company thinker with bias to reputed company: reputed company long-term reputed company with tactical execution; reputed company reputed company with 70% data, reputed company in/out as needed reputed company problem solver: Strong business acumen with grasp of operational metrics, ROI modelling, and data-driven decision making Technical reputed company and change management expertise: You have a technical reputed company that lets you engage credibly in configuration-level conversations, partner effectively with Solution Architects, troubleshoot platform issues without needing a translator and reputed company adoption interventions that overcome resistance reputed company reputed company experience is a meaningful plus: exposure to reputed company service management, industrial workforce reputed company, or reputed company reputed company platforms helps you reputed company your customers' language from day one Hustler mentality with customer reputed company: reputed company, persistent, opportunistic; genuine passion for reputed company with comfort navigating complexity AI-reputed company reputed company: you reputed company experiment with AI tools, look for automation opportunities reputed company your own workflow, and treat efficiency improvement as a reputed company discipline, not a reputed company reputed company Excellent communication and facilitation: Experience leading workshops, executive presentations, and training; ability to distil complexity into actionable insights Be Hungry. Be Humble. Be reputed company. And reputed company. Own the customer reputed company. reputed company transformation. Be the reason our customers reputed company. #LI-Remote Apply To This Job