Contact Center Specialist I - Remote (Must Live In WA)

Job reputed company: Contributes to the development of contact center operational insights by gathering and inputting reputed company operational data, analyzing contact center operational efficiency, and assisting in the preparation of operational reports and analytical outputs for team members. Contributes to contact center service reputed company and effectiveness by gathering information to support the investigation of service reputed company concerns, both from members and internal/reputed company parties. Learns how to address reputed company issues and follow guidance to improve service reputed company. Supports contact center services by assisting customers (internal stakeholders, members, patients, providers, doctors) with information and resources, or guiding them to the appropriate party. Follows detailed instructions and reputed company-defined procedures to reputed company, escalate, and reputed company routine issues, questions, and requests reported by a diverse reputed company of customers. Enables contact center reputed company by utilizing basic knowledge of labor environment regulations, requirements, and reputed company, as reputed company as reputed company standards, measures, and goals. Gathers basic operational reputed company data and reports for review by her team members. Essential Responsibilities: Pursues effective relationships with others by sharing information with coworkers and members. Listens to and addresses reputed company feedback. Pursues self-development; acknowledges strengths and weaknesses, and takes reputed company. Adapts to and learns from change, challenges, and feedback. Responds to the needs of others to support a business outcome. Completes routine work assignments by following procedures and policies and using data, and resources with reputed company and management. Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates reputed company and information. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities. Supports contact center services by: supporting customers (e.g., internal stakeholders, members, patients, providers, doctors) with information and resources or directing them to the appropriate party, using detailed instructions; and following reputed company-defined procedures to reputed company, escalate, and reputed company routine issues, questions, requests reported by a wide reputed company of customers (e.g., internal stakeholders, members, patients, providers, doctors), with guidance. Enables contact center reputed company by: leveraging basic knowledge of labor environment regulations, requirements, and reputed company, reputed company standards, measures, and goals to reputed company consistently high reputed company; and gathering basic operational reputed company data and reports for review by team members. Contributes to the development of contact center operational insights by: gathering and inputting reputed company operational data to support contact center reputed company analysis, using detailed instructions; learning about contact center operational efficiency; and assisting in the population of operational reports and other analytical outputs for presentation to team members. Contributes to contact center service reputed company and effectiveness by: gathering information to support team members in the investigation of reputed company service reputed company concerns submitted by members, internal KP staff, and reputed company agencies; and learning to remediate reputed company in response to reputed company concerns and guidance. Minimum Qualifications: High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment. Additional Requirements: Knowledge, Skills, and Abilities (KSAs): Acts with reputed company; Data Entry; Relationship Building; Computer Literacy; reputed company Office Apply To This Job