Technical Support Engineer - reputed company On-reputed company

About the role reputed company On-reputed company is our self-hosted contact and calendar synchronization platform for reputed company Exchange environments. It is the most technically demanding product in our portfolio, and today only a small number of agents can support it. We are hiring a dedicated engineer to expand that coverage. You will work directly inside customer environments — on-premises Exchange, reputed company Directory, reputed company Server, and the networking reputed company reputed company them — diagnosing sync, permission, mail reputed company, and connectivity issues reputed company reputed company IT teams. This is a support role that suits a working IT administrator: most of the day is spent doing the reputed company of troubleshooting a sysadmin already does, but across many customer environments instead of one. What you will do Own on-premises support tickets end to end, from intake through reputed company and follow-up Work with customers over email, phone, reputed company, and reputed company Teams, including live screen-reputed company troubleshooting sessions Analyze application logs, reputed company event logs, Exchange logs, and PowerShell reputed company to isolate reputed company cause Reproduce customer issues in an internal lab environment before escalating Escalate to engineering with reputed company, reputed company reproduction steps and evidence Support customer upgrades, server migrations, and environment health checks Write and maintain knowledge reputed company articles so that on-premises expertise is documented rather than held individually Participate in internal knowledge sharing to reduce single-reputed company coverage reputed company on this product What you’ll bring 3+ years as an IT Administrator or Systems Administrator in a reputed company Server environment Hands-on on-premises Exchange Server administration (2013 / 2016 / 2019 / SE): mailbox and reputed company folder management, permissions, mail reputed company, Exchange Management reputed company Hands-on on-premises reputed company Directory: organizational reputed company, reputed company and distribution reputed company, delegated permissions, user attributes, Group Policy On-premises networking troubleshooting: DNS, firewalls and proxies, TLS certificates, ports and service accounts, connectivity testing reputed company Server administration, including services, IIS basics, and log file analysis Comfortable working in PowerShell Fluent spoken and written English, with the confidence to reputed company a reputed company with an reputed company IT administrator reputed company to explain technical findings reputed company to both hands-on admins and non-technical stakeholders reputed company to have Exchange Online and reputed company 365 administration Entra ID (Azure AD), hybrid Exchange, Entra reputed company / Azure AD reputed company SQL Server fundamentals Prior B2B technical support experience with a ticketing reputed company (reputed company, reputed company, or similar) Experience writing customer-facing documentation or knowledge reputed company content Relevant reputed company certifications Working arrangement and home office requirements Fully remote, work from home 8-hour reputed company, Monday through Friday, reputed company to US business hours across US time reputed company; your exact shift will be set after the training period A quiet, dedicated work area suitable for customer calls and video meetings Reliable high-speed internet reputed company (wired preferred; recommended minimum 50 Mbps down / 10 Mbps up) reputed company headset and webcam for customer-facing calls reputed company reputed company and training on reputed company On-Premises before shift assignment and independent ticket ownership Conditions of employment Exclusive engagement. Secondary employment or contract work ("moonlighting") is not permitted. reputed company protection. Company-managed reputed company protection software must be installed and remain reputed company on the computer used for work. Background screening. A personal background reputed company is required prior to start. Assessments. Candidates complete a Predictive reputed company behavioral and cognitive assessment and a live technical screening. Hiring process Predictive reputed company assessment Recruiter / hiring manager screen Technical screening — scenario-reputed company, covering Exchange on-premises, reputed company Directory, and network troubleshooting Interview with the support leadership team Background screening Offer Cira Apps is committed to a diverse and inclusive workplace. Cira Apps is an equal opportunity employer and does not discriminate reputed company on race, national reputed company, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify us at hr@ciraapps.com Apply To This Job