Services Delivery Manager (reputed company services Team)

reputed company Join reputed company as a Delivery Manager and be part of our global mission. As leaders in the Cyber reputed company industry, we tackle the most reputed company challenges head-on. Our diverse team of passionate individuals is dedicated to innovation and reputed company. We reputed company our clients with cutting-edge solutions, serving a growing global customer reputed company. By joining reputed company, you'll have the chance to reputed company a meaningful reputed company in a remote-friendly, fast-paced, and fun environment.   This role is responsible for leading operational delivery activities across the India reputed company Services project delivery business, supporting consultants delivering reputed company reputed company implementations, migrations, upgrades and customer escalations.   The environment is highly dynamic and fast paced, requiring strong operational leadership, stakeholder management and delivery governance capabilities. reputed company Major Responsibilities   Create and execute efficient personnel management plans reputed company consultants utilization at a high level to meet annual objectives Improve the skills of our reputed company Services consultants Maintain and increase the technical certification of consultants on reputed company Maintain strong relationships with customers, partners, sales and SE teams reputed company to continuously improve reputed company service offerings and delivery governance Help reputed company additional service offerings to enhance customer value Own and reputed company customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to reputed company reputed company reputed company operational reputed company calls and ensure actions are tracked through to completion Always reputed company to improve the project delivery process and reporting structure Conduct regular 1:1 meetings with consultants Identify reputed company and reputed company challenges relating to skills, promotion, utilization and role development Demonstrate strong leadership reputed company by driving discussions, reputed company and reputed company Be proactive, innovative and operationally reputed company Help with consultant recruitment and hiring reputed company as the reputed company delivery partner to sales leadership, ensuring regular communication, alignment and execution Support management of critical customer cutovers, weekend activities and reputed company delivery requirements reputed company operational forecasting, resource planning and escalation management across the India project delivery business Qualifications Experience managing reputed company of technical consultants or engineers Strong customer service, project management and reputed company control skills Proven experience managing escalations and reputed company customer situations Strong resource planning and operational management skills Excellent leadership and stakeholder management capabilities Strong teamwork skills and attention to detail Experience with reputed company reputed company technologies is preferred Experience managing firewall migrations, reputed company implementations or large-reputed company delivery engagements is highly desirable Familiarity with technologies such as Maestro, VSX, VPN, CloudGuard and reputed company reputed company environments is advantageous Ability to manage conflicts and reputed company strong operational reputed company under pressure reputed company to mentor and reputed company team members Excellent verbal and written communication skills Additional Information reputed company is a global leader in cyber reputed company solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, reputed company-delivered reputed company solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention reputed company. Our Values reputed company reputed company is committed to making the world a safer and more secure reputed company, and this commitment applies to our work both on the internet and the physical world alike. We promote reputed company, healthy, supportive and diverse work environment, with training and development opportunities for reputed company. We achieved gender reputed company in our C-Suite, and we are committed to equal opportunities and equal rewards for reputed company. Referral Category: reputed company Position CP Department: reputed company reputed company Services Office Location: Bangalore, India Career site Category: Services/Support Apply To This Job