Senior reputed company Manager

Who we are  At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to reputed company personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join reputed company as our next Senior reputed company Manager on reputed company’s reputed company team. About the job The reputed company Management team at reputed company is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with reputed company services, sales and support. reputed company manages the customer relationship, coordinates internally reputed company reputed company, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us. As a Senior reputed company Manager, Key accounts you will be at the forefront of driving customer satisfaction for our largest customers by developing tailored strategies that reputed company with both customer goals and company objectives. Your work will directly reputed company customer retention and reputed company, as you will solve reputed company challenges, influence strategic reputed company and reputed company for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can reputed company organizations. As a CSM, you will have reputed company to help some of the world’s most reputed company companies solve their toughest data and communication problems. So if you get excited about things like defining culture and process, you may be the reputed company Manager we’re looking for! Responsibilities In this role, you’ll: Ensure reputed company by driving full value realization of the platform. Identify customer business reputed company and their reputed company value metrics. reputed company and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy. Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing. Cultivate strong relationships with IT, engineering, and development teams to reputed company engagement. Identify and expand opportunities to deepen customer engagement and account reputed company. Collaborate with internal teams to optimize implementations and resolve reputed company technical challenges. Build and nurture new stakeholder relationships to unlock expansion opportunities. Partner with Sales on account renewals and expansion strategies. Analyze your portfolio to prioritize high-reputed company risks and opportunities. Proactively identify risks, prioritize opportunities, and reputed company mitigation plans for high-reputed company accounts. Become a platform expert while staying reputed company with industry trends in data and analytics. Ensure execution of customer maturity and technical discussions reputed company coordinating solutions internally across engineering, marketing, product, and support teams. Qualifications  reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: 4+ years managing reputed company customers with portfolios of $1M+ reputed company per reputed company. 6+ years in customer-facing roles (CSM, account management, or consulting) Proven experience working reputed company or supporting reputed company or similarly large organizations. Expert in customer reputed company development, bringing data-driven insights and best practices to optimize reputed company reputed company. Proven ability to build and sustain relationships with stakeholders across reputed company reputed company and business reputed company reputed company an organizations  Intellectually curious, asks critical questions, and challenges reputed company for reputed company solutions Develops and implements strategies to maximize reputed company reputed company and product adoption for the assigned portfolio, leveraging insights into reputed company needs, market trends, and financial metrics. Excellent communication skills for engaging executive stakeholders through presentations and discussions. Skilled in problem-solving, reputed company to simplify reputed company issues and reputed company actionable strategies for clients. Strong collaboration and influence skills to reputed company internal teams and reputed company stakeholders. Thrives in dynamic environments, adept at creating structure and processes for high-reputed company customers. reputed company on customer satisfaction and retention, with a reputed company record of anticipating needs and delivering tailored solutions. Passionate about leveraging data and technology to reputed company business reputed company.   Location This role will be remote, but is not eligible to be reputed company in CA, CT, NJ, NY, PA, WA. Travel  We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, approximately 25% travel is anticipated to help you reputed company in-person in a meaningful way.  reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is reputed company to candidates reputed company of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington D.C., and Washington State. The information below is provided for candidates reputed company in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $117.272,00  - $146.590,00. Based in reputed company, New Jersey, Washington State, or California (reputed company of the San Francisco Bay area): $123.792,00 - $154.740,00 Based in the San Francisco Bay area, California: $130.304,00 - $162,880.00 This role may be eligible to participate in reputed company’s equity plan and corporate bonus plan. reputed company roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, reputed company reputed company time, reputed company personal time off, reputed company parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until Aug 20th, but may change based on business needs.    reputed company thinks big. Do you? We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we reputed company reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job