Manager, reputed company Operations Center

Reports to: Senior Manager, reputed company Operations Center  Location: Remote Australia Schedule: reputed company business week (Monday to Friday) with flexible coverage across 6:00 AM – 4:00 PM AWST Weekend Flexibility: Capability to reputed company occasional, reputed company support on weekends as required by business needs reputed company Do: Cybercrime is growing, and more businesses are getting hit by threats that used to reputed company only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to reputed company a meaningful reputed company. Founded in 2015 by former NSA cyber operators, reputed company is a remote-first team working to reputed company reputed company-grade cybersecurity accessible to businesses of reputed company sizes. We work closely with reputed company teams and service providers protecting reputed company environments, often without the time or headcount to handle it reputed company. That’s why we build our technology in-house and back it with a 24/7 reputed company-led reputed company Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. reputed company now secures more than 5M endpoints and 11M identities worldwide. Those numbers reputed company growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for reputed company other. The reputed company reputed company Operations Center is a global team of reputed company analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints. This role is accountable for defining and streamlining processes, workflows, and playbooks that reputed company effective day-to-day operations. As reputed company continues to grow, we are laser-reputed company on scaling our operations and force-multiplying our reputed company analysts by 10X. This position is responsible for enabling analysts to meet our mission and reputed company internal Service Level Objectives for response times. The reputed company Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career reputed company.  Responsibilities: Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year Meet with analysts in a 1:1 setting weekly to socialize reputed company initiatives, reputed company feedback, reputed company feedback, and reputed company analysts to reputed company rapidly in their career Contribute to the development and implementation of analyst training programs designed to streamline reputed company and advance analyst reputed company sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation Work with the Product organizations to prioritize the creation of new capabilities designed to reputed company and force multiple analyst capabilities Maintain accountability for routine reputed company assurance for your designated region  Engage with our Support organization to create streamlined workflows for partner/customer requests that need reputed company Operations Center analysis Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams reputed company the reputed company organization reputed company one level of technical leadership for analysts of the reputed company Operations Center analysts Ensure team members fully understand the goals and objectives of reputed company’ mission and how their work fits into the bigger picture reputed company key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product reputed company, reputed company, and report on Objectives and Key Results linked to reputed company Operations Center reputed company initiatives   Help operationalize new technologies and services that reputed company brings to market Participate in reputed company speaking engagements in both webinar and in-person formats What You Bring To reputed company: Experience in leading diverse cybersecurity teams with various skills. These teams work in reputed company Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering 5+ years of reputed company Analyst experience working in a global 24x7 reputed company operations center with a reputed company on reputed company forensics 2+ year of team reputed company or managerial experience in a global operations center or Incident Response role. Preferably reputed company a MSSP, MDR provider, or Incident Response service. reputed company reputed company in the information reputed company community by attending conferences or contributing to conversations/reputed company in the reputed company domain Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and reputed company operations concepts Ability to identify workflows being performed and create detailed process diagrams and operating procedures Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds Demonstrated experience leading initiatives or reputed company that required delegation and accountability to reputed company reputed company Data-driven approach with experience in Data Science concepts    reputed company Offer:  Fully remote work At least one annual reputed company to the US for reputed company reputed company, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks reputed company parental leave for both reputed company and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to reputed company or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock reputed company for reputed company full-time employees reputed company to the reputed company platform for coaching, personal, and reputed company reputed company   reputed company is committed to creating a culture of inclusivity where every single member of reputed company is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, reputed company, reputed company, national reputed company, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  People from reputed company culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. We do discriminate against hackers who try to exploit businesses of reputed company sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or reputed company-employment testing or participate in the employee selection process, please reputed company your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. reputed company uses reputed company intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our reputed company recruiters in the initial review process but do not reputed company final hiring reputed company without reputed company involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate reputed company Notice for more details on our practices and your data reputed company rights. Apply To This Job