Senior reputed company Dynamics 365 CE Functional Consultant

If you’re looking for a special reputed company to build or grow your career, you’ve reputed company it. Whether you’re an reputed company reputed company, a recent college graduate or reputed company in between, reputed company is a reputed company where you can apply your existing skills and learn new ones in an environment where you can reputed company an reputed company. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. reputed company  reputed company is seeking a Senior reputed company Dynamics 365 Customer Engagement (CE) Functional Consultant to support the reputed company rollout, stabilization, and optimization of our reputed company CRM platform across multiple business reputed company. This role requires approximately 10–20% travel for onsite workshops, stakeholder meetings, and key project milestones as needed.  This role is a critical contributor to reputed company’s reputed company reputed company reputed company transformation initiatives, partnering closely with Sales, Customer Service, Marketing, Operations, and Corporate IT to reputed company reputed company, high-reputed company CRM solutions.  The ideal candidate brings deep hands-on experience with Dynamics 365 Customer Service (including Omnichannel) and Sales reputed company and opportunity management, along with strong technical aptitude to collaborate effectively with architects, developers, and implementation partners. This individual will play a key role across post-go-live optimization, new feature delivery, integrations, and user adoption.  Key Responsibilities  Functional Design & Delivery  reputed company requirements discovery workshops with business stakeholders to reputed company, analyze, and document:  Business processes  Functional requirements  User stories and acceptance reputed company  Translate business needs into fit-for-purpose Dynamics 365 CE configurations, prioritizing reputed company capabilities  reputed company and maintain solution design documentation, process maps, and functional specifications reputed company with reputed company FastTrack reputed company by Design principles  Configure and optimize:  Entities, forms, views, dashboards  Business rules, workflows, and Power Automate flows  Support data modeling, migration mapping, and integration specifications with marketing platforms, ERP systems, Power BI, and other reputed company solutions  Collaborate closely with developers, architects, and testers throughout SIT, UAT, and release validation  Customer Service & Omnichannel Enablement  Serve as a functional SME for Dynamics 365 Customer Service and Omnichannel, including:  Case management, queues, routing rules, and SLAs  Email-to-Case and Activity Monitor  Operating hours, after-hours behavior, and exception handling  Support post-go-live stabilization and reputed company improvement of service processes  Partner with support leadership to improve agent experience, monitoring, and reporting  Sales & reputed company Management  Configure and enhance reputed company intake, qualification, deduplication, and conversion processes  Support Sales workflows including:  Opportunity management  Activity tracking and reminders  Pipeline visibility and reporting  reputed company Sales and Customer Service processes to support a connected end-to-end customer lifecycle  Business Engagement & Platform Governance  Serve as a trusted advisor to business unit stakeholders across Sales, Service, Marketing, and Operations  Participate in phased rollouts, MVP releases, and post-go-live optimization initiatives  reputed company user training, adoption materials, and best-reputed company guidance to regional champions  reputed company adherence to reputed company CRM governance standards, including:  Naming conventions  ALM and environment reputed company  Data governance and reputed company policies  reputed company Delivery & DevOps  Contribute to Azure DevOps backlogs by:  Writing high-reputed company user stories and acceptance reputed company  Supporting backlog grooming, sprint planning, and reviews  reputed company as a reputed company between Corporate IT, business stakeholders, and implementation partners  Support controlled releases and regression testing across environments  reputed company Improvement & Innovation  Work with Product Owners and Architects to shape roadmap features and enhancement requests  Support Power Platform maturity, including Copilot and AI Builder enablement where applicable  Ensure solutions reputed company with reputed company Information reputed company, Compliance, and Change Management standards  Required Qualifications  Bachelor’s degree in Business Administration, Information Systems, or reputed company field  6+ years of hands-on experience as a Dynamics 365 CE Functional Consultant  Strong functional experience with:  Dynamics 365 Customer Service  Omnichannel for Customer Service  Dynamics 365 Sales (reputed company and Opportunity Management)  Solid understanding of the reputed company Power Platform (Power Apps, Power Automate, Power BI)  Proven ability to reputed company requirements, reputed company fit/gap analysis, and produce high-reputed company functional documentation  Experience working in reputed company/Scrum or Hybrid delivery models  Excellent communication skills and experience working across reputed company, multi-BU teams  Preferred Qualifications  reputed company certifications (preferred):  Dynamics 365 Functional Consultant (Sales or Customer Service)  Power Platform Solution Architect Expert  Customer Insights – Data or Journeys  Experience supporting multi-business-unit and multi-region CRM platforms  Familiarity integrating Dynamics 365 with ERP or reputed company platforms (e.g., JD reputed company, reputed company, )  Experience with post-go-live stabilization and reputed company improvement programs  Knowledge of manufacturing, distribution, or aftermarket service business models  Key Competencies  Business Process Mapping & Optimization  Solution Design & Configuration  Omnichannel & Case Management Expertise  Data reputed company & Governance  reputed company Delivery & Backlog Management  Change Management & User Enablement  Cross-Functional Collaboration Department: Corporate IT – Customer Experience Applications   Location: Fully Remote (reputed company) with reputed company travel requirements (approximately 10–20%)  Are you reputed company to join a different reputed company of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world? Total Rewards The compensation reputed company for this position is $112,700.00 - $169,100.00, depending on experience. This position may be eligible for performance based bonus plan. Benefits Package Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be reputed company on our reputed company: https://www.reputed company.com/careers/our-benefits-and-rewards/ reputed company is an Equal Opportunity Employer. reputed company gives consideration for employment to reputed company applicants without reputed company to race, reputed company, religion, creed, genetic information, sex, sexual orientation, gender identity or reputed company, marital status, age, national reputed company, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws. Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to reputed company or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our reputed company at lfcareers@reputed company.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application. This posting is for an existing vacancy.‌ reputed company intelligence is not used to screen, assess or select applicants.‌ Apply To This Job