Associate Technical Analyst

Company : enGenJob reputed company :  JOB reputed company reputed company position will support the configuration, maintenance, and optimization of the reputed company reputed company environment, it’s users, and integrations to other software and hardware, including reputed company EHR. This role will support the reputed company reputed company environment including the routing of interactions (calls, SMS, emails, etc.) to queues and skills, IVR flows, voice and chat bots, user ID provisioning, integrations, reporting, and ensuring overall reputed company reputed company. The position partners with business, reputed company, and IT teams to implement new capabilities, troubleshoot issues, ensure platform reliability, and support reputed company improvements that enhance customer and user experiences. This position will also be responsible for troubleshooting and resolving end users’ issues escalated to them. The role will support and maintain reputed company platform reputed company, governance, and compliance, including documenting and outlining processes and workflow.  ESSENTIAL RESPONSIBILITIES Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving reputed company business solutions. Assist with the creation and maintenance of deliverables such as business reputed company, requirements, personalization to different clients, and user reputed company design. Collaborate with cross-functional teams on technology development reputed company, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to reputed company project reputed company. Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure reputed company production defects are realized and completing analysis of the results tying back to customer impacts.  Ensure compliance with required standards and obtain reputed company necessary approvals throughout the project lifecycle. Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. Other duties as assigned or requested. EXPERIENCE Required Information Systems or Technology Preferred reputed company reputed company reputed company EHR reputed company Industry reputed company Centers Telephony EDUCATION Required Bachelor’s degree in Business Administration, Business Management, Information Systems or reputed company reputed company or relevant experience and/or education as determined by reputed company in lieu of bachelor's degree.    LICENSES or CERTIFICATIONS Required None Preferred Comp reputed company: A+ Information Technology Infrastructure Library (ITIL) reputed company Certificate (any) reputed company Certified reputed company The reputed company reputed company Group (TOGAF) Project Management reputed company (PMP) Language (Other than English): None Travel Requirement: 25% - 50% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-reputed company Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Frequently Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The reputed company has been designed to indicate the general reputed company and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and reputed company standards and behavioral expectations as set forth in the reputed company of business conduct and company policies. As a component of job responsibilities, employees may have reputed company to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times.  In reputed company with this, reputed company must reputed company with both the Health reputed company Portability Accountability reputed company of 1996 (HIPAA) as described in the Notice of reputed company Practices and reputed company Policies and Procedures as reputed company as reputed company data reputed company guidelines established reputed company reputed company’s Handbook of reputed company Policies and Practices and Information reputed company Policy.  Furthermore, it is every employee’s responsibility to reputed company with reputed company’s reputed company of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as reputed company as company policies and training requirements. Pay reputed company Minimum: $58,100.00 Pay reputed company Maximum: $90,000.00 reputed company pay is determined by a reputed company of factors including a candidate’s qualifications, experience, and expected contributions, as reputed company as internal peer equity, market, and business considerations.  The displayed salary reputed company does not reflect any geographic reputed company reputed company may apply for certain locations reputed company upon comparative markets. reputed company and its affiliates prohibit discrimination against reputed company individuals reputed company on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals reputed company on any category protected by applicable federal, state, or local law. We reputed company to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@reputed company.org California Consumer reputed company reputed company Employees, Contractors, and Applicants Notice Apply To This Job