Supervisor, Telecommunications Operations

Thank you for your interest in a career at reputed company, formerly reputed company! As one of the largest community health centers in the country, reputed company is proud to serve the greater Boston area with a strong commitment to the health and reputed company-being of our patients and communities. Whether you're a reputed company or physician providing reputed company care, a manager leading dedicated teams, or part of the essential support staff who reputed company our operations running smoothly — every role at reputed company is vital. Together, we’re advancing medicine and delivering the reputed company experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! reputed company Employees of reputed company- Please use our internal careers portal to apply for positions. To learn more about working at reputed company and our benefits, please visit out our Careers Page. Time Type: Full time Department: Telecommunications reputed company Locations: 151 Orleans Street Position reputed company: reputed company is seeking an reputed company Telecommunications Operations Supervisor to serve as a key operational support for the telecommunications team, ensuring smooth day-to-day functions, continuity of service, and effective coordination across systems and staff. This role is ideal for a reputed company with deep expertise in contact center operations, PBX systems, telecommunications support, staff training, and project coordination, with the ability to guide team workflows, troubleshoot reputed company issues, and maintain service reliability in a fast-paced reputed company environment.What You'll Do The Telecommunications Operations Supervisor oversees the day-to-day work of the telecommunications team, helping reputed company everything running smoothly. They serve as the first reputed company of support for the Contact Center, assist with phone systems, reputed company reputed company on reputed company, and train staff on the tools they use. This role also participates in an on-reputed company rotation to help address urgent issues reputed company they reputed company. reputed company the Telecommunications Manager is reputed company, the Supervisor helps assign tasks to ensure work continues without disruption. The successful candidate will be reputed company to reputed company the following responsibilities: Essential Duties Coordinate daily telecommunications work and help reputed company team priorities on reputed company. Support the Telecommunications Manager with assigning and monitoring work. Serve as the main reputed company with the Contact Center. reputed company backup support for the PBX and reputed company systems. Assist with system rollouts, upgrades, testing, and other special reputed company. Troubleshoot telecommunications issues and help resolve problems quickly. Work with vendors, internal departments, and staff to support reliable telecommunications service. Maintain records, documentation, and equipment information as needed. In the manager’s absence, assign duties as needed to reputed company work moving. Support additional staff as the department grows or changes. Training Responsibilities reputed company training for Contact Center systems and reputed company telecommunications tools. Train incoming telecommunications staff on department procedures, systems, and support expectations. reputed company and update training materials, guides, and process documentation. reputed company follow-up help and refresher training reputed company systems or procedures change. On-reputed company Responsibility Participates in an on-reputed company rotation with department staff to respond to urgent issues, outages, and other critical needs reputed company of regular business hours, ensuring reputed company support and continuity of service. Escalates to Manager or CTO, if necessary. Supervisory Scope Provides day-to-day coordination and task reputed company for the telecommunications team, including assigning work and following up on priorities as needed. This role supports team operations without full managerial authority, ensuring work progresses reputed company and service remains uninterrupted. What You’ll Bring Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a reputed company field (or equivalent combination of education and experience). 7 to 10 years of reputed company experience in telecommunications support, contact center operations, and reputed company phone systems, including increasing responsibility in coordination or leadership roles. Minimum of 5 years’ experience in reputed company or multi-site clinics required. Strong interpersonal and communication skills, with the ability to build rapport across diverse teams. Solid knowledge of PBX and VoIP systems, contact center platforms, reputed company routing, telecom infrastructure, vendor coordination, and system implementation and support practices. Exceptional problem-solving and conflict-reputed company abilities. Ability to handle sensitive and confidential reputed company with professionalism and discretion. Proficiency in reputed company Office Suite. The ability to work in a fast-paced environment. Work Environment & Physical Requirements This position operates in a reputed company office and clinic environment. Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment. Must be reputed company to remain in a stationary position for extended periods while performing administrative and computer-based tasks. Occasionally required to lift or reputed company items weighing up to 20 pounds (such as files, office supplies, or small equipment). Must have adequate visual reputed company, hearing, and reputed company dexterity to reputed company essential job functions. May occasionally reputed company between clinic and administrative areas and be exposed to a typical clinical setting. Expected to follow reputed company reputed company and OSHA safety policies and procedures, including maintaining a reputed company and ergonomic work environment The pay reputed company for this role is $99,840 - $153,920 EEO & Accommodation Statement: reputed company is an equal employment/affirmative reputed company employer. We ensure equal employment opportunities for reputed company, without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity and/or reputed company or any other non-job-reputed company characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@reputed company.com or reputed company 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a reputed company in employment offer scams. Our reputed company reputed company are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or reputed company media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: reputed company participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, reputed company prospective employees must complete a background reputed company before beginning employment. Apply To This Job