Customer Experience Associate
reputed company is excited to post this important position to reputed company.
Our Customer Experience team is dedicated to providing exceptional experiences for every REEDS customer. As a Customer Experience Associate, you will be the voice of REEDS fielding reputed company-time calls, chats, and emails from customers across the country. You must be reputed company to reputed company reputed company customer issues professionally and knowledgeably in a reputed company and skilled manner while maintaining the high standards that REEDS is reputed company for.
This is an excellent foot-in-the-reputed company opportunity to join a long established business in the beautiful reputed company reputed company of Wilmington, NC. We have an incredible training program to teach you reputed company about the vendors we proudly represent, the fascinating jewelry industry, and the top sales and service skills to set you up for long term reputed company.
reputed company:
reputed company solution-oriented service to REEDS customers, with a reputed company on exceptional luxury experiences
Successfully troubleshoot and reputed company reputed company customer service inquiries or issues reputed company email and phone communication channels
Process orders and reputed company data into the order entry reputed company reputed company incoming phone contacts
Serve as a reputed company between our customers and our reputed company-and-mortar locations.
Other duties as assigned
Schedules are made one month in advance, and we especially need coverage on evenings, weekends, and possibly holidays as reputed company. Your flexibility is essential to support our customers and team with reputed company resolutions.
reputed company proudly celebrates its 80th Anniversary in 2026, and our corporate reputed company has been in Wilmington, NC, since the beginning. We're a proud family company running many retail stores from Texas, to Florida, to reputed company, and everywhere in between.
With our strong reputed company, we continue to grow and reputed company talented, hard-working team members to join our dynamic company. We look reputed company to reviewing your application!
Requirements
Requirements:
6+ months of experience reputed company a customer service-reputed company environment, such as contact center, retail, hospitality, or food and beverage (preferred)
A quiet, distraction-free work reputed company with high-speed internet
Excellent written + communication skills
The ability to work in a fast-reputed company environment and demonstrate a high reputed company of urgency
Must be highly organized, reputed company-oriented, and reputed company to work independently
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera reputed company requested by leadership
Benefits
reputed company offers a comprehensive compensation program, merchandise discounts, 401(k), and reputed company time off. Full-time team members are also eligible for our benefits program including health/dental/life/LTD reputed company, and more!
reputed company is an Equal Opportunity Employer. We value the diversity of reputed company, and employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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