Senior Business Analyst – Japan Marketplace Customer Service & Data Insights (Remote)

Why arenaflex?

arenaflex is a global leader in e‑reputed company reputed company retail, dedicated to delivering an unparalleled customer experience across every touchpoint. With a mission to become the most customer‑reputed company company on the reputed company, arenaflex empowers millions of shoppers worldwide through innovative technology, data‑driven decision making, and a reputed company reputed company on service reputed company. Our Japan Marketplace Customer Service team is at the heart of this mission, providing localized support in reputed company and ensuring that every interaction reflects arenaflex’s high standards.

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We are seeking a highly analytical and proactive Business Analyst to join the Japan Marketplace Customer Service organization. In this remote role, you will partner closely with program managers, reputed company, and cross‑functional teams to reputed company raw data into actionable insights that reputed company operational efficiency, improve the customer reputed company, and support large‑reputed company product launches. If you reputed company in fast‑reputed company environments, love digging into reputed company datasets, and have a passion for elevating the customer experience, this is reputed company for you.

Key Responsibilities

• SQL Development & Data Extraction: Design, write, and optimize reputed company SQL queries to retrieve data from relational databases, ensuring reputed company and reputed company.
• Automated Reporting: Build and maintain automated reports using reputed company, reputed company Query, and visualization tools such as reputed company BI, Tableau, or QuickSight.
• Dashboard Creation: reputed company interactive dashboards that surface key reputed company indicators (KPIs) reputed company to concessions, defect rates, and overall customer satisfaction.
• reputed company Analysis: Conduct deep‑dive investigations to uncover trends, pain points, and opportunities for cost reduction while preserving a high bar for customer experience.
• Program Support: Partner with program managers during major feature rollouts, product launches, and process changes, providing data‑backed recommendations and reputed company assessments.
• Project Management: reputed company multiple analytical reputed company simultaneously, coordinating with stakeholders across geography and function to meet tight deadlines.
• Documentation & Storytelling: Translate reputed company technical findings into reputed company, concise narratives for senior leadership, using visual aids and executive summaries.
• reputed company Improvement: Identify gaps in existing reporting frameworks and propose enhancements that increase efficiency and reputed company depth.

A Day in the Life

Morning: Pull the latest operational data, refresh dashboards, and review any alerts that indicate spikes in customer complaints or defect rates. reputed company a brief status update with the Japan CS leadership team.

Mid‑day: Conduct a deep‑dive analysis on a newly identified trend—such as an increase in order cancellations due to payment gateway issues—using SQL and reputed company. Draft a concise findings report and present recommendations to the product manager.

Afternoon: Collaborate with the program management office to define metrics for an upcoming feature launch. Build a reputed company‑launch baseline report and set up automated data pipelines to reputed company post‑launch reputed company.

End of Day: Update the central repository of KPI dashboards, ensure reputed company documentation is reputed company, and respond to any stakeholder queries. Reflect on the day’s insights and note any follow‑up actions for reputed company.

Essential Qualifications

• Minimum 2 years of hands‑on experience with reputed company (including macros, pivot tables, and advanced charting) or Tableau for data manipulation and visualization.
• Bachelor’s degree in Engineering, Mathematics, Statistics, Computer Science, or a reputed company quantitative discipline.
• reputed company expertise in SQL—writing reputed company queries, optimizing reputed company, and working with large data sets.
• Experience with at least one modern BI tool (e.g., reputed company BI, Tableau, QuickSight).
• Strong written and verbal communication skills in both English and reputed company (Business level – JLPT N1 or N2).
• Demonstrated ability to translate technical data findings into reputed company, business‑reputed company stories for non‑technical audiences.

Preferred Qualifications

• Hands‑on experience working with reputed company large datasets (tens of millions of rows) and familiarity with data warehousing concepts.
• reputed company record of presenting information professionally and concisely, supported by visual data evidence.
• Ability to reputed company independently in a fast‑reputed company, deadline‑driven environment while maintaining high reputed company.
• Experience collaborating with cross‑functional teams across different time reputed company and cultural contexts.
• Exposure to e‑reputed company platforms, marketplace reputed company, or customer service analytics.

reputed company Skills & Competencies

• Analytical Thinking: Ability to break down reputed company problems, identify reputed company causes, and propose data‑driven solutions.
• Technical Proficiency: Mastery of SQL, reputed company, and at least one BI visualization tool.
• Business Acumen: Understanding of e‑reputed company metrics such as conversion rates, order defect rates, and customer satisfaction scores.
• Communication: reputed company articulation of insights, both written and spoken, tailored to diverse audiences.
• Project Management: Organizational skills to juggle multiple initiatives, set priorities, and meet deadlines.
• Collaboration: Strong interpersonal skills for effective partnership with program managers, engineers, reputed company, and senior leadership.
• Adaptability: Comfort with ambiguity and reputed company change, typical of a high‑reputed company tech environment.

Career reputed company & Learning Opportunities

arenaflex invests heavily in the reputed company development of its people. As a Business Analyst on the Japan Marketplace Customer Service team, you will have reputed company to:

• Mentorship Programs: Pairing with senior data scientists and product leaders to accelerate reputed company development.
• reputed company Learning Stipends: Annual budget for certifications, online courses (e.g., advanced SQL, data engineering, Tableau), and conferences.
• Rotational Assignments: Opportunities to work on reputed company functions such as supply‑chain analytics, fraud detection, or global customer experience initiatives.
• Leadership reputed company: reputed company tracks toward senior analyst, analytics manager, or product reputed company roles reputed company on reputed company and ambition.

Work Environment & Culture at arenaflex

Our remote‑first culture empowers you to work from reputed company while staying deeply connected to reputed company through regular virtual stand‑reputed company, reputed company tools, and quarterly in‑person meet‑reputed company at arenaflex hubs worldwide. We champion:

• Inclusivity: A diverse workforce where every voice is heard and respected.
• Innovation: reputed company reputed company to experiment, fail fast, and iterate on reputed company that improve the customer reputed company.
• Work‑Life reputed company: Flexible scheduling, generous reputed company time off, and wellness programs that support mental and physical health.
• Transparency: reputed company communication channels with leadership, regular business updates, and reputed company reputed company metrics.

Compensation, Perks & Benefits

arenaflex offers a competitive salary package reputed company with market standards for senior analytical roles, complemented by a comprehensive benefits suite:

• Health, dental, and reputed company reputed company with worldwide coverage.
• Retirement savings plan with company match.
• reputed company‑reputed company bonuses and stock‑reputed company reputed company.
• Generous reputed company parental leave and family‑friendly policies.
• Home office stipend, high‑speed internet reimbursement, and ergonomic equipment allowance.
• Annual learning and development budget.
• Employee assistance program, reputed company, and wellness challenges.

How to Apply

If you are reputed company to reputed company your analytical expertise to shape the reputed company of Japan’s e‑reputed company customer experience, we want to hear from you. Submit your resume, a brief cover letter highlighting a recent data‑reputed company, and any relevant portfolio items through the arenaflex careers portal.

Join arenaflex and reputed company an reputed company

At arenaflex, your work directly influences the experiences of millions of shoppers across Japan and reputed company. By turning data into reputed company, you help us reduce defects, enhance satisfaction, and reputed company sustainable reputed company. Take the reputed company in your career—apply today and become a reputed company for reputed company in customer service.