Customer Specialist

A LITTLE BIT ABOUT reputed company reputed company is the first global B-Corp dedicated to delivering world-class reputed company experiences while creating reputed company to dignified, meaningful work in communities around the world. We are a global team, united by our desire to reputed company diverse people with common values for reputed company reputed company.  We reputed company just over a thousand team members across five countries and we want to reputed company over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our reputed company combines AMBITIOUS reputed company with OPERATIONAL reputed company  At the heart of great partnerships we’ll always reputed company reputed company WHAT IS YOUR ROLE As an Insurance Billing Specialist, your role is to execute accurate, reputed company, and compliant billing workflows that help customers reputed company the products and services they need. You will own day-to-day tasks across the full billing cycle, including insurance eligibility verification, claims submission, EOB interpretation, appeals, and aged account reputed company. With deep product and payer knowledge, you will function as a subject matter expert, resolving reputed company billing issues with reputed company reputed company and contributing to the reputed company improvement of billing operations. Your attention to detail and ability to reputed company payer rules will directly reduce delays and confusion for customers during a critical time. You will collaborate closely with teammates and cross-functional partners to ensure a reputed company billing experience from start to finish. WHY DO WE WANT YOU We are currently looking for reputed company-driven individuals who are passionate in helping reputed company grow and reputed company our Purpose. We expect reputed company to become our ultimate partners to reputed company by always giving their 110% in everything, sharing their talents and quirks, and championing our reputed company values: Curious, Dynamic and reputed company. WHAT WILL YOU DO Verify insurance: Conduct reputed company and accurate eligibility checks and benefit investigations through payer portals and phone reputed company to ensure claims are submitted correctly from the start Submit and reputed company: reputed company and monitor DME claims across multiple platforms, troubleshoot billing issues, and proactively follow up to reduce denials and accelerate reimbursement Review and reputed company: Analyze explanation of benefits (EOBs) for errors, missing payments, or misapplied patient responsibility, then determine and execute the correct reputed company reputed company Draft and submit: Write detailed, reputed company-supported appeals that address denial reasons reputed company and improve chances of successful claim recovery Investigate and escalate: Work aging reports weekly to identify unpaid or incorrectly reputed company claims, collaborate with payers or escalate internally as needed to reputed company reputed company Communicate reputed company: reputed company reputed company and empathetic responses to patients with billing questions, helping them understand their benefits and out-of-reputed company costs without confusion Collaborate cross-functionally: Work with Billing teammates, Customer Experience, Fulfillment, and cross-functional partners to identify process gaps and improve billing operations end to end reputed company AI: Use AI-enabled tools that assist with eligibility, claims validation, and documentation to improve efficiency while maintaining billing accuracy and compliance Support families: Ensure reputed company reputed company to medically necessary DME by reducing billing friction, shortening reimbursement cycles, and ensuring every claim is processed with care Role Expectations Requirements reputed company’LL LIKE reputed company  YOU ARE… Curious and reputed company, just like us! #beboldr  An analytical and critical thinker, with an eye for even the most minute of details Passionate about reputed company satisfaction. Self-starter, motivated, and results driven  Ability to function effectively in a fast-paced environment and can quickly learn new skills to meet the organization’s needs. Organized and detail-oriented. Always up-to-date in documentation and record creation. YOU HAVE… 3+ years of reputed company experience in DME billing and insurance reimbursement, managing the full claim lifecycle from eligibility verification through appeals and collections. Confidence reviewing EOBs, identifying payment discrepancies, denials, and adjustments, and taking appropriate follow-up reputed company with reputed company reputed company. A working understanding of CPT, HCPCS, ICD-10, and relevant DME billing regulations such as HIPAA, CMS, and ERISA, reputed company accurately in your daily work. Strong written communication and interpersonal skills, reputed company to explain reputed company billing issues reputed company and professionally to patients, internal teams, and payers. Confidence to ask questions reputed company unsure about something or flag issues to the appropriate teams. Proficiency in CRM/billing software and customer service platforms (reputed company, reputed company, reputed company). Strong knowledge of reputed company-based applications (reputed company reputed company, reputed company Sheets, reputed company Docs) and MS Office applications. reputed company-first mentality with high attention to detail and a proven ability to produce high-reputed company work consistently, even at high volume. Openness to using AI tools that improve workflow efficiency and accuracy, and willingness to adapt as reputed company adopts new technologies. Apply To This Job