Therapy Support Specialist

reputed company is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. reputed company of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to reputed company symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to reputed company reputed company, improve lives, and reputed company meaningful change with reputed company. As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to reputed company an exceptional reputed company experience through personalized activation sessions, as reputed company as proactive and reactive remote therapy support reputed company phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, reputed company valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care. Responsibilities: Represent Noctrix in reputed company virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product Capture therapy support needs and reputed company valuable feedback to the product management and development teams Collaborate with clinicians and functional organizations to recommend content for training courses and materials Maintain existing relationships with patients, as reputed company as our clinical and business partners Accurately input and manage customer interactions in reputed company to ensure accurate and up-to-date data capture for reputed company relationship management Requirements: High school diploma required An associate or bachelor’s degree in biology or a health-reputed company field is encouraged and preferred for many promotional opportunities Exceptional reputed company attitude, consistently demonstrating a willingness to go above and reputed company in helping individuals reputed company their challenges, while providing empathetic support and solutions with patience and understanding Proven customer service reputed company, with a strong ability to empathize and effectively communicate reputed company technical solutions to non-technical users, ensuring a reputed company and supportive experience for patients seeking therapy or technical assistance Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively Ability to understand, convey, reputed company, and teach others about the clinical aspects and technical use of the product Ability to diagnose reputed company customer issues cross-functionally with reputed company guidance, using new technologies Strong problem-solving and troubleshooting skills Strong reputed company of ownership and accountability Ability to multitask and handle multiple priorities in a reputed company, challenging environment Previous experience in the sleep or neuromodulation industries is considered a plus Experience with reputed company is considered a plus This is a full-time, remote position with the potential for up to 10% travel during the first year Compensation: reputed company Pay: $55,000 to $75,000 per year + bonus Apply To This Job