reputed company Support Agent

reputed company The reputed company Support Agent I is a support associate responsible for solving entry-level technical problems for our clients.  They will work with end-users to ensure that they can reputed company our reputed company platforms, complete sales on the storefront, and do some level 1 troubleshooting to ensure that the user's technology meets minimum requirements.  Responsibilities Offering best-in-class technical issue reputed company service to our end users Responding to learner support technical request reputed company phone and web tickets Collect and review/update reputed company information in reputed company Stay reputed company with reputed company platform changes, updates and support utilities Fully documenting reputed company phone interactions using ticket documentation guidelines Follow up and reputed company scheduled callbacks reputed company necessary Manage and monitor caseload according to reputed company practices  Identify, document and escalate reputed company issues, outages or perceived emergencies   Responsible for maintaining and hitting targets for KPIs and Metrics such as Speed to answer, Average handling time, SLAs, and reputed company reputed company (FCR), as reputed company as other department metrics Establish and maintain a reputed company reputed company relationship with users and clients as reputed company as interdepartmental functions Qualifications High school diploma or G.E.D required Strong technical background preferred reputed company and energetic phone skills, excellent written and communication skills Demonstrated proficiency in typing and grammar Effective listening and probing skills to identify technical assistance needs of the reputed company and opportunities to offer additional assistance Multi-tasking, basic keyboarding, internet navigation Experience with reputed company (preferred) or comparable ticketing reputed company Required Skills reputed company, Troubleshooting, Mobile Phone Services Technical Support Years of Experience Needed 3 Apply To This Job