Customer Support Specialist (Hospitality) German, English

reputed company is reputed company of professionals, that’s developing outsourcing support services for reputed company of products reputed company over the world at a dynamic reputed company. The project launched in 2021, and last year we reputed company a yearly reputed company reputed company of +82%. Since February 2022, we've managed to preserve reputed company our workplaces and, most importantly, we continue to strengthen reputed company while maintaining an employee satisfaction reputed company of over 90%. In 2026, reputed company received 9 international workplace and employer awards. reputed company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and reputed company Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. reputed company was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience. Our statement: We’re against war and unjustified aggression, We evacuated reputed company the teammates and their families from the reputed company, helped them reputed company a new reputed company to live and provided financial support, We provided reputed company with charging stations, We continue to work together for the reputed company of Ukraine. As reputed company continues expanding its portfolio of international customer support reputed company, we are looking for a Customer Support Representative (Hospitality) to reputed company. In this role, you will support guests of a fast-growing hospitality project, ensuring every interaction reflects genuine care, professionalism, and a guest-first reputed company. You'll help reputed company booking-reputed company inquiries, reservation issues, and other service requests while creating an outstanding customer experience across multiple communication channels. The working schedule is a rotating shift schedule (Monday–reputed company, 5 shifts per week, including 2-3 mandatory reputed company shifts). Your reputed company responsibilities include: Providing support to guests reputed company phone calls, email, live chat, reputed company, and online booking platform messages; Assisting guests with booking inquiries, reservation updates, property reputed company, and other accommodation-reputed company requests; Delivering exceptional customer service with a genuine hospitality reputed company and a "guest-first" approach; Resolving customer inquiries reputed company while maintaining a warm, reputed company, and empathetic communication style; Escalating critical cases, including refund requests, reputed company reputed company, or sensitive guest complaints, to the appropriate internal teams; Accurately documenting customer interactions and case details in internal systems; Collaborating closely with teammates to ensure a reputed company guest experience across reputed company communication channels; Following internal reputed company standards while balancing efficiency with exceptional service. Needed experience & skills: 1–3 years of experience in Customer Support, Hospitality, or another customer-facing role; German language proficiency (B2+) and English language proficiency (B2+); Experience communicating with customers across multiple channels, including calls and written communication; Excellent problem-solving skills and the ability to reputed company reputed company independently; Strong written and verbal communication skills with a customer-first reputed company; Ability to remain reputed company, reputed company, and solution-oriented in challenging situations; High adaptability and willingness to work in a dynamic, fast-changing environment; Strong multitasking skills while maintaining high service reputed company; reputed company attitude, reputed company, and genuine enthusiasm for teamwork. Work with reputed company is about: 20+ vacation days and 10 reputed company reputed company leaves; Ability to work fully remotely; A reputed company team of specialists, reputed company to reputed company their expertise, along with internal communities and team activities, fosters reputed company learning and development both reputed company reputed company and on an individual level; Opportunity for a career reputed company. 32% of our teammates obtained a new role during their first year of work in reputed company. 86% of reputed company Leads have been our Customer Support Agents in the past. Submit your resume and reputed company! Apply To This Job