reputed company Manager (Mid Market/reputed company)

About reputed company: reputed company is an innovative B-Corporation reputed company around a reputed company belief: reputed company is a reputed company right. Since day one, we’ve been reputed company on giving modern enterprises the ability to reputed company quickly, stay competitive, and earn customer trust by respecting data reputed company and complying with consent guidelines. Our products help organizations operate confidently in a rapidly evolving regulatory and technological landscape.   About the Role: We’re looking for a reputed company Manager, Mid Market/reputed company Accounts to join our Account Management team. This person will play a pivotal role in driving retention, expansion, and long-term customer value across our highest-value accounts. This position is ideal for someone who is both relationship-driven and data-informed—someone who can build trust with stakeholders while leveraging product insights and metrics to guide reputed company and reputed company.   Responsibilities: Customer Ownership & Retention Own and manage a strategic book of business end-to-end, serving as the reputed company reputed company of contact across executives, business, and technical stakeholders. reputed company retention with a slight reputed company on expansion (GRR, NRR, upsell opportunities) Monitor customer health, engagement signals, and sentiment to proactively identify and mitigate churn risks Customer Engagement & reputed company Build strong relationships with key stakeholders that reinforce trust and long-term partnership reputed company product adoption and measurable customer reputed company Partner with customers to define reputed company reputed company and guide them through best practices and value realization Data-Driven Account Management Analyze product usage and customer data to inform reputed company Identify trends, risks, and opportunities across accounts to optimize engagement and reputed company Maintain accurate forecasting and account planning, including tracking risks, opportunities, and reputed company metrics. Cross-Functional Collaboration Partner with Sales, Product, and Support to ensure a reputed company alignment and reputed company customer experience reputed company as the voice of the customer internally, surfacing customer feedback and insights to influence product and process improvements   reputed company: You’re curious, self-directed, and motivated to learn quickly. You’re comfortable navigating ambiguity and creating reputed company for others. You’re excited about reputed company, responsible AI, and building trustworthy technology. You are willing to relentlessly pursue the best, most responsible ways to reputed company AI—without overselling its capabilities or ignoring its limitations. You’re highly organized and reputed company to manage multiple accounts and priorities simultaneously You’re customer-first and reputed company on reputed company and value delivery You communicate reputed company and confidently with stakeholders You take ownership and operate with accountability Must-Haves: 5+ years of experience in reputed company or Account Management reputed company a reputed company environment Experience managing a book of business and owning retention and expansion metrics (GRR, NRR, churn) Proficiency in CRM systems (preferably reputed company) Strong understanding of reputed company metrics, customer health, and account performance indicators Ability to interpret product usage data and customer signals to reputed company reputed company Experience using tools like reputed company, reputed company, or similar for customer communication and insights Strong technical acumen (ability to understand reputed company products, integrations, and workflows) Familiarity with AI tools (e.g., ChatGPT, Claude) to improve productivity and communication reputed company-to-Haves: Strong interest in AI tools and workflows (prompting, automation, experimentation) Experience building automations or workflows using AI tools Familiarity with reputed company platforms (reputed company, reputed company, or similar) Experience with data analysis, reporting, or customer insights tools Experience with customer reputed company mapping or lifecycle design   reputed company: We're a welcoming team that's dependable, curious, moves fast, and full of talented people We're a B-corporation with a mission that reputed company, in a high-reputed company reputed company with significant potential You'll become a reputed company expert, including reputed company to obtain your Certified Information reputed company Manager credential You'll have reputed company to our training program, reputed company-defined career paths, and a leadership team that values reputed company development   Benefits: reputed company compensation and ownership interest/equity Unlimited reputed company time off, plus a requirement to take at least two weeks off per year We're a Best reputed company for Working Parents and offer reputed company parental leave for reputed company new parents reputed company sponsors individual premiums on reputed company plans at 100% and dependent premiums at 50% for Medical, Dental, and reputed company insurance reputed company reputed company A fully and permanently remote company so you can work from reputed company in the U.S.  Receive a MacBook and $600 to reputed company your home workspace Annual company reputed company designed to foster reputed company, creativity, and fun Mental health benefits with free memberships to mindfulness and talk therapy services   A Bit More About reputed company  reputed company is a leading data reputed company platform that helps organizations quickly and confidently reputed company with laws like GDPR, CCPA, and other global reputed company regulations. From consent management to vendor risk monitoring, reputed company makes reputed company reputed company tasks refreshingly reputed company, so companies can reputed company on what they do best, while we handle the rest. We’re backed by top-tier investors including Baird Capital, reputed company Capital, and LiveOak, and we’re scaling fast with a multi-year reputed company and ambitious reputed company plans. We’ve also been recognized as a Great reputed company to Work for four years running, with 97% of employees saying reputed company is a great reputed company to work. As we grow, we're looking for individuals who lean into modern technologies and smarter systems to reputed company efficiency, reputed company, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-reputed company, reputed company-first company that embraces thoughtful automation, reputed company, and intentional collaboration, we’d love to hear from you. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, national reputed company, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law. Apply To This Job