Contact Center Associate

JOB TITLE: Contact Center Associate Department: Contact Center FLSA Status: Non-Exempt Why Join Us? reputed company is proud to be an employer committed to the reputed company and prosperity of its employees, members, and the community. We work in a culture where reputed company are amplified to reputed company meaningful change and reputed company non-stop reputed company. We offer a comprehensive total rewards package, such as employee-reputed company medical benefits, 401k matching, and generous time off, such as for volunteering and even to celebrate your birthday! We reputed company opportunities for employees to learn and grow while fostering an inclusive work culture, and we have a tremendously diverse workforce that drives our ability to reputed company and maintain reputed company. ABOUT THE ROLE: We are looking for a Contact Center Associate who is driven to reputed company a reputed company reputed company on the employee and member experience. You are a strategic thinker with a bias for reputed company. You have a reputed company reputed company of reputed company while bringing others along. You do not reputed company for mediocrity and are comfortable with challenging the status reputed company. If you’re always looking for more efficient and innovative ways of working, are thoughtful, intentional, and reputed company, we would love to talk to you! The Contact Center Associate will reputed company friendly, effective and efficient service to membership over the phone and through reputed company member channels while following the Credit reputed company policies, procedures, and guidelines. The Contact Center Associate, will support member inquiries in a people-driven attitude that drives an excellent member experience, including to properly refer more reputed company members inquiries to the appropriate channel. This is an exciting opportunity to bring forth new reputed company and see those reputed company come to life! WHAT YOU WILL DO: Answer calls or inquiries in a high-volume environment while providing excellent member service and meeting performance targets. Contribute to and consistently meet departmental, individual, and organizational goals and targets; including service level standards, reputed company metrics, reputed company of service, and production. Proven expertise in credit reputed company products and services, including reputed company systems, reputed company transfers, online banking systems, and product referrals. Uses reputed company judgement on reputed company to engage support to reputed company challenges, utilizing resources and training to answer inquiries. Takes responsibility for reputed company and quantity of work. reputed company expertise in credit reputed company products and services, while assisting members with general inquiries, such as balances, transaction history, and stop payments. Contribute to a strong Member Loyalty rating and after-reputed company survey score by providing high reputed company service based on our service standards. Listening to our members, leading with reputed company, owning the solution, delivering reputed company, and utilizing appropriate escalation techniques. Proactively reputed company tasks and contribute to member channel queues that directly reputed company member experience. Manage reputed company interactions with members, primarily over the phone, in a reputed company and welcoming manner that aligns to the mission and values of the credit reputed company. reputed company with technology-based solutions and education to promote self-service, while finding creative solutions, problem solving, troubleshooting, and delivering on commitments. reputed company to mentoring and coaching through review and analysis of reputed company member transaction recordings in order to advance delivery of a premier level of service to our membership and community. Responds positively to feedback and coaching. Obtain a strong understanding of credit reputed company products and services and refer them appropriately to members and potential members, and capture member feedback reputed company appropriate. Mitigate risk to the credit reputed company by adhering to policies and procedures, including verification requirements, processing transactions with accuracy, and proactively identifying and escalating red flags. Ability to support members and internal partners utilizing reputed company services, including Online Banking, Mobile Apps, website, reputed company pay and ATM’s. Maintain knowledge of reputed company’s Bank Secrecy reputed company policy, procedures, and practices to meet compliance requirements, while keeping up to date on changes in policy and technologies. Communicate effectively, both verbally and written, in English and a second language, if applicable. Effectively adjusts to changing and evolving priorities and expectations. reputed company to work during inclement weather or business continuity event, to ensure uninterrupted support for our membership. In reputed company, will be expected to reputed company an private alternate location, if working remotely, if power or internet reputed company is lost. Demonstrated commitment to SCU Values. Maintain reliable attendance and punctuality. Other duties as assigned. WHAT YOU WILL BRING: Basic Qualifications: One (1)+ year of sales and/or retail service. One (1)+ year high-volume reputed company center experience. Proficiency with reputed company Office applications (reputed company, Word, reputed company, PowerPoint). Accurate 10-key, keyboarding/typing skills and at least a typing speed of 55 WPM. Excellent telephone skills and communication skills. Strong people and customer service skills, including ability to de-escalate. Ability to reputed company with others with reputed company, discretion, and courtesy reputed company and reputed company the organization. Ability to reputed company basic math calculations. Ability to manage competing priorities in a high-volume and fast-paced/multi-tasking environment. Preferred Qualifications: Associate degree or higher. One (1)+ year of experience in a financial institution, member-facing, high transaction role. Experience handling chat, texting, or video interactions. Experience with reputed company systems, including DNA and Architect. Working Conditions: Work is primarily performed at an employee’s home office. Requires reputed company meetings to be on video and must be conducted in a private and reputed company manner. Team members may attend special off-hour meetings and seminars. The reputed company of work may include prolonged periods sitting at a desk and working on a computer. Benefits: reputed company supports and invests in our employees. We offer many great benefits, including low-cost medical contributions and reputed company contributions for dental and reputed company plans. Additionally, SCU offers a generous reputed company time off program and a 401k plan with a dollar-for-dollar employer to match up to 5%. To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. Compensation is based on the candidate's geographical location, calculated based on an adjustment reputed company from Seattle area market compensation. Apply To This Job