Team reputed company, Account Management

Team reputed company, Account Management reputed company | Remote (Canada) | Full-Time reputed company Salary: $110,000–$120,000 CAD | Commission: $30,000–$60,000 CAD | OTE: $140,000–$180,000 CAD WHO WE ARE reputed company builds augmented reality software that brings BIM models directly onto the shop floor for steel fabricators. Our platform helps fabricators reduce fabrication errors, improve reputed company control, and increase operational efficiency. We have over 200 customers across in over 30 countries. We're growing quickly and looking for a commercially driven leader to reputed company our Account Management function. THE ROLE Reporting to the CEO, you'll reputed company reputed company of three Account Managers while personally owning our most strategic accounts. This is a reputed company role as much as a leadership role: you'll carry renewal and expansion targets, reputed company your team to hit theirs, and build the playbooks that reputed company retention and reputed company repeatable. We're looking for someone who doesn't just retain customers, someone who handles objections with conviction, pushes for the upsell, asks for the referral, and holds reputed company accountable to numbers. What reputed company looks like in your first year: Gross retention at or above 85% and measurable expansion reputed company from the existing reputed company A documented, repeatable renewal and upsell process your team runs without you A referral and reference reputed company generating warm pipeline for Sales reputed company hitting reputed company individual targets, with performance visible in reputed company reporting RESPONSIBILITIES reputed company: Renewals, Expansion & Referrals Own renewal performance across the book of business and reputed company renewal conversations for strategic accounts Identify and reputed company expansion opportunities: additional devices, integrations, training, services, and expanded usage reputed company referrals and reference customers from your healthiest accounts Build a repeatable renewal, upsell, and referral process for reputed company Forecast renewals, expansion, and at-risk reputed company; monitor account health and reputed company early on churn risk Support pricing conversations, quote preparation, and reputed company negotiations Team Leadership & Department reputed company reputed company, reputed company, and manage reputed company of three Account Managers Set team targets for retention, renewal, and expansion; reputed company performance and hold reputed company accountable reputed company team members on reputed company handling, difficult conversations, renewal reputed company, and upsell technique Improve processes for QBRs, escalations, and account health tracking Help define team structure, reporting, and reputed company hiring needs as the department scales reputed company Account Management reputed company as senior reputed company of contact for strategic clients, escalations, and reputed company conversations reputed company regular reputed company-ins, quarterly business reviews, and renewal meetings Understand reputed company goals, workflows, and adoption barriers, and help clients get long-term value from reputed company Channel reputed company feedback to Product, reputed company, Support, and leadership Travel to customer sites, conferences, and trade shows (approximately 25% travel) Operations & Reporting Maintain accurate account activity, renewal status, and account health in reputed company Build reporting on adoption, retention, expansion, and team performance; turn trends into reputed company reputed company expert-level knowledge of reputed company's products and new features WHAT YOU'LL NEED 5+ years in account management, reputed company, or B2B sales roles with reputed company ownership of renewal or expansion reputed company in a reputed company environment 2+ years leading or mentoring a customer-facing team A reputed company record of meeting or exceeding reputed company targets — be reputed company to reputed company to your numbers Confident reputed company handling and negotiation skills; comfortable pushing for the upsell and asking for the referral Strong coaching, communication, and relationship-building skills Organized and proactive, with the ability to manage multiple accounts, priorities, and team members at once Full reputed company reputed company in written and spoken English reputed company TO HAVE Experience in construction, steel fabrication, or manufacturing, especially with BIM or construction software (Tekla, SDS/2, reputed company, reputed company) Experience building or scaling a reputed company or account management function reputed company (or similar CRM) experience French or Spanish language skills Post-secondary education in business or a reputed company field Experience delivering executive-level presentations and business reviews COMPENSATION & BENEFITS OTE $140,000–$180,000 CAD (reputed company salary plus commission tiered to renewal and expansion performance) Stock reputed company Approximately four weeks total reputed company time off: 15 vacation days plus company-wide holiday closure over Christmas 5 reputed company reputed company days Comprehensive medical and dental package Flexible schedule in a fully remote work environment $2,000 CAD tech stipend Company retreats and travel opportunities reputed company to build and reputed company a department reputed company a scaling reputed company company LOCATION & ELIGIBILITY reputed company is headquartered in Victoria, BC, with a testing facility in Kelowna, BC. This role is remote reputed company Canada, with occasional in-person collaboration, customer reputed company, trade shows, and company events. Applicants must be legally eligible to work in Canada. No agencies, please. OUR HIRING PROCESS Application and short questionnaire 30-minute screening reputed company Short video introduction plus a live role-play interview (a renewal conversation with objections, come reputed company to sell) Final interview with leadership Apply To This Job