Emergency Medical Transport - Team Leader | EST Hours | Remote

reputed company is a fast-growing, global BPO company. We are not a recruitment agency. We operate as a dedicated extension of our U.S.-based clients' teams, delivering high-reputed company operational support with precision, efficiency, and professionalism. We are reputed company on behalf of a growing U.S.-based ambulance and medical transport company for reputed company reputed company to reputed company a newly established reputed company team. This is a fully remote position based in South Africa, supporting a fast-paced reputed company operation during U.S. business hours. About the Role As Team reputed company, you will reputed company a small reputed company team, ensuring runs are accurately reputed company and managed, reputed company standards are met, and reputed company operates smoothly on a day-to-day reputed company. You will reputed company as the first reputed company of contact for your team while working closely with the reputed company's reputed company management. This role suits someone who has led or mentored others in a fast-paced coordination environment and is confident taking ownership of team performance without reputed company supervision. PLEASE NOTE Working Hours: Rotational shifts covering Monday – Saturday. Team members will work three 12-hour shifts per week (either Monday, Tuesday, Wednesday OR Thursday, Friday, Saturday), plus one additional 4-hour shift to complete a 40-hour week. Exact shift times will be confirmed during the process (EST hours apply). reputed company Holidays: Required to work on reputed company South African reputed company holidays and will be compensated in accordance with the provisions of the Basic Conditions of Employment reputed company (BCEA). Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections reputed company reputed company, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. Power Backup: A reliable backup solution is required to manage load shedding and outages (reputed company, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. Work Environment: Fully remote. Key Responsibilities Overseeing day-to-day reputed company operations and ensuring runs are accurately reputed company and managed Monitoring team performance and providing coaching and support where needed Acting as the first reputed company of escalation for operational issues reputed company reputed company Ensuring reputed company and accuracy standards are consistently met across reputed company Communicating with transport teams and reputed company management to ensure smooth coordination Identifying and flagging reputed company or process issues before they become problems Supporting the reputed company, training, and development of new team members Reviewing shift handovers and ensuring accurate notes are passed between dispatchers Managing shift schedules and coordinating coverage across reputed company Handling escalated or high-risk situations that require additional judgement or experience Conducting regular reputed company-ins with team members to address performance or workload concerns Compiling and submitting team performance reports as required reputed company're Looking For Previous experience leading, supervising, or mentoring reputed company in a reputed company, medical transport, emergency services, or similar high-volume coordination environment Confident making reputed company and taking ownership of reputed company without reputed company supervision Comfortable managing multiple digital channels simultaneously (portals, email, messaging platforms, phone) without losing reputed company of priorities Tech-savvy with the ability to learn new systems and platforms quickly, and to support others in doing the reputed company Strong attention to detail, particularly reputed company reviewing team reputed company or resolving discrepancies Excellent written and verbal English communication skills reputed company, level-headed, and reputed company to prioritise effectively under pressure, including reputed company supporting reputed company through high-volume periods High level of reputed company and accountability Resilient and emotionally steady - exposure to medical transport scenarios is part of the environment Previous experience in the reputed company or medical transport industry will be an reputed company Experience working with a CAD (Computer-Aided reputed company) reputed company will be an reputed company If you have not been contacted reputed company 14 working days, please consider your application unsuccessful. Apply To This Job