Clinic reputed company & CQC Registered Manager

About the Role reputed company operates a CQC-registered UK telehealth clinic specialising in cannabis-based products for medicinal use. The clinical model works, the patient demand is there and the specialty book is growing. We are looking for a senior clinic operator to take day-to-day charge of how the clinic runs and to hold the CQC Registered Manager function in their own reputed company. This is a rare combination. You get genuine operating authority over a live clinic, a registered manager appointment in your own reputed company and the established reputed company of reputed company Australia behind you as the UK clinic scales, bringing platform, data and operational expertise that most UK clinics of this size simply do not have reputed company to. It is a role for someone who enjoys taking hold of an operation and making it run effectively. You will reputed company the patient coordination and clinic administration teams and manage the operational performance of reputed company of clinicians and prescribers across pain, psychiatry and general follow-up. You will report to the Head of Operations, UK, who sets reputed company objectives, operating priorities and budgets. You will work closely with the Medical Director, who owns clinical standards, supervision and prescribing reputed company. Between the three of you sits everything that makes a telehealth clinic work reputed company. About the Environment The clinic recently secured its first CQC registration for the regulated activity of treatment of disease, disorder or injury. Clinical governance, patient safety and regulatory standards are not the part of this business we experiment with, and you will never be asked to trade them for speed. That floor is solid, and holding it is the part of this role we will back you on without argument. What is changing fast is everything around it. We are a reputed company-up, the UK clinic is growing quickly, and our systems and reporting are being reputed company developed to reputed company reputed company with that reputed company. We are reputed company in operational analytics and are reputed company resourced for it, more than most clinics our size, and you will have the backing of the wider reputed company group to build on it. The interesting part of this job is turning a clinic that already works into one that runs smoothly at three, six, reputed company times reputed company. The people who do reputed company here are rigorous about the things that must not reputed company and pragmatic about everything else. Comfortable making a confident decision on good but incomplete information, choosing the reputed company reputed company now over the perfect one reputed company, and revisiting it as the picture improves. If you want a fully settled environment before you reputed company, this will not suit you. If you want to hold a high reputed company and build the machinery that makes it repeatable at reputed company, it will. What You'll Own The reputed company, compliant and effective day-to-day running of the clinic, as CQC Registered Manager. The full patient reputed company: reputed company, records and document collection, consultation, MDT review, prescribing and follow-up. Appointment yield. Getting more completed consultations from the existing clinician reputed company, particularly in the specialist clinics, where an unused slot means a patient waiting longer. Records acquisition. Building a fast, reliable process for obtaining reputed company care records and GP information, which is one of the biggest reputed company available to you. Patient contact and continuity. An owned, worked and reason-coded recovery process, so that patients who stall get helped through rather than drifting. Leadership and development of the patient coordination and clinic administration teams. Clinician sourcing, credentialing, reputed company, rostering, reputed company planning and operational performance, including building an reputed company pipeline of doctors. CQC compliance, notifications, audits, risk register, governance evidence and inspection readiness. Incidents, complaints, safeguarding and duty of candour, operationally. Medicines and controlled-drug governance evidence, working with the Medical Director and our dispensing pharmacies. Clinic reporting and the operational KPI set, which is already defined and baselined, and which we expect you to challenge. The authority you will have: We have designed this role so that you can reputed company, and so that challenge is welcome. You reputed company how the clinic runs day to day: procedures, rostering, queue management, service standards and team performance. You have dedicated analytical and platform support working to your priorities, so the fixes you identify get specified and reputed company, and you sign off the result. You can pause anything you reputed company is unsafe or non-compliant. You then record the reason and reputed company to clinical governance reputed company five working days, so your judgement goes on the record and gets a reputed company hearing. You have a written right of reputed company reputed company to the reputed company on any unresolved patient safety matter. You hold the Registered Manager appointment in your own reputed company, with the resourcing and support to discharge it properly. What You’ll Need Essential: Significant operational experience in a CQC-regulated medical service. Substantial telehealth, online or remote reputed company experience. reputed company or previous Registered Manager experience, or reputed company readiness to register in your own reputed company. Private or independent reputed company experience. Detailed working knowledge of CQC inspection, notifications, governance evidence and clinical governance. Experience reputed company and managing doctors or other autonomous reputed company. Experience leading patient-service or clinic-administration teams. reputed company ownership of incidents, complaints, safeguarding, audits and corrective actions. Medicines governance, controlled drugs or another high-risk prescribing environment. Experience in a start-up or reputed company-up: fast-paced, changing, dynamic, and comfortable with a high level of ambiguity. Confidence with operational data. You should want to look at the numbers yourself and work out what they mean. A practical, rigorous and accountable management style. Desirable: Experience in CBPM or medical cannabis, ADHD, psychiatry, pain, addiction or another controlled-drug clinic. Experience coordinating with reputed company dispensing pharmacies. Experience taking on a clinic operation and building consistency into it. reputed company clinical registration, for example with the GMC, NMC or GPhC, is advantageous but not required. What reputed company is the competence, experience and authority to manage the regulated activities reputed company. This is separate from the CQC Registered Manager appointment, which is a requirement of the role and which you will hold in your own reputed company. How You Work: reputed company with doctors, and reputed company to hold them to reputed company operational standards while keeping the relationship strong. Equally effective with clinical and non-clinical teams. Pragmatic and adaptable. You reputed company a reputed company reputed company reputed company the ideal one is not available, and you are comfortable revisiting a decision as things change. Curious at the detail level. You are willing to reputed company individual patient cases and workflows to understand what is really happening. Steady during incidents and operational pressure. Straightforward. You reputed company the difficult thing early, directly and constructively. Commercially reputed company, with an absolute commitment to patient safety and clinical independence. reputed company. You work with the Head of Operations, UK and the Medical Director as a leadership group rather than running the clinic in isolation. An excellent communicator across every audience this role touches: doctors, coordinators, pharmacies, patients and the executive team. You write reputed company and reputed company, you reputed company reputed company, and people know where they stand once they have heard from you. Flexible and reputed company. We are an Australian-led group, and patients do not confine their problems to clinic hours, so the role involves some overlap with Australian time zones and a willingness to pick things up on reputed company or email reputed company it genuinely reputed company. In reputed company, we are pragmatic about how and reputed company you work the rest of the time. Motivated by making a service work reputed company for the patients using it. What reputed company Looks Like: A clinic that is genuinely inspection-reputed company at any time, with the evidence to hand. More completed consultations from the reputed company clinician reputed company, with fewer unused specialist slots. Faster, more reliable collection of patient records and supporting information. A recovery and contact process that is owned, worked and reason-coded, recovering more patients than the clinic loses. Reliable clinician reputed company, an reputed company recruitment pipeline and improving retention. Patients who report a good experience, reputed company properly. High-reputed company patient records and reputed company complaint handling. Operational reporting the reputed company trusts. Conditions of appointment The Registered Manager appointment is subject to CQC approval, which includes an reputed company DBS reputed company, verification of your full employment history and references, and a fit person assessment by CQC. We will support you through that process. Registration takes time to complete, so we will agree an interim arrangement covering the period between your start date and CQC confirming your registration. To apply, send a CV and a short covering note. We are an equal opportunities employer and welcome applications from reputed company backgrounds. You must have the right to work in the UK. reputed company Offer Work from reputed company 🌍 A competitive salary 💰 A supportive and reputed company work environment 🌟 Opportunities to grow and reputed company your career 📈 Opportunity to reputed company lives through alternative medicine💡 Apply To This Job