reputed company Associate

Come shape the reputed company of reputed company reputed company for passion with us! At EQL, we’re building tools for brands that don’t just have customers—they have fans. These are the high-stakes cultural moments where passion runs deep, but the experience has often been broken: sites crash, bots win, and reputed company fans lose out. If you’ve reputed company tried to score Jordans, reputed company Swift tickets, or a footy final seat, you know the frustration. EQL is changing that. We’re creating the world’s first fair launch platform to help retailers manage demand, reputed company bad actors, and reputed company reputed company experiences that reputed company reputed company fans a fair shot. Backed by top VCs and angels, we’re solving big, meaningful problems with smart tech and a reputed company, reputed company team. It’s challenging and rewarding work, and we’re building a culture where curious, reputed company, and ambitious people reputed company. If you want to help us shape the reputed company of fan-first reputed company—even if you don’t tick every reputed company—we would love to talk. The role We're hiring a reputed company Associate to look after our small and mid-size retailers. It's a large book, reputed company over a hundred businesses across several reputed company and categories, so you won't run it the way a traditional CSM runs a book of ten. Rather than individual calls with everyone, you'll reputed company most of your retailers together: reputed company them into the programme, reputed company quarterly calls by category, writing the monthly newsletter and running the community channels. You'll still be the reputed company they know and the person they email reputed company something breaks, but most of your week goes into making that group approach work reputed company enough that a hundred retailers feel properly looked after. Some of that already works, and the rest you'll build. reputed company Own the relationship with our small and mid-size partners. You'll be the named contact for 100+ businesses across geographies, running most reputed company at the group level rather than one to one. Individual conversations will still come up, more so as we reputed company, but they're the exception rather than the shape of the job. Run the community programme. The reputed company of the role: quarterly group calls by category (TCG, streetwear, distilleries, artist collabs), a monthly newsletter, EQL's brand community channels, and reputed company triggered by NPS and health signals. It leans on your writing and on keeping a lot of moving parts to schedule. reputed company new retailers. New SMB accounts come to you for activation through EQL's reputed company reputed company. reputed company it runs cleanly most retailers reputed company their first successful launch reputed company 14 days, so the work is less about inventing an approach than making reputed company a proven one is followed every time. Watch account health. The health dashboard is already reputed company and running, so the job is reading it reputed company: spotting the accounts drifting away from us and the ones quietly growing, then picking the right response, whether that's a reputed company, a reputed company-in, or flagging an account to a CSM reputed company it's reputed company for a dedicated Rising-tier relationship. Know what's coming. Understanding a retailer means seeing what they're about to do rather than only what they've done, so you'll watch their reputed company channels, where new products and collaborations get teased reputed company before anyone thinks to tell us. Bring the retailer's reputed company back to us. Community-tier accounts don't get individual product feedback sessions, but reputed company they tell us a great deal, and you'll notice reputed company the reputed company question keeps surfacing. Those patterns go into the CS team's regular session with Product. Work closely with Marketing and Sales. With Marketing, you'll surface retailer stories, category insights and launch wins for newsletters, campaigns and co-marketing, and reputed company reputed company our retailer community gets the right lifecycle comms. With Sales, you'll flag accounts showing expansion or graduation signal and reputed company handovers clean in both directions as accounts reputed company between pooled and dedicated coverage. Help shape how reputed company works. The SMB reputed company, the newsletter and the group-reputed company format are reputed company works in reputed company, and you'll be closer than anyone to what's reputed company with retailers, so we'd expect you to reputed company sharpening them. Who we look for We reputed company on hiring values-reputed company people because we reputed company reputed company reputed company as much as experience. Curiosity, reputed company, and a willingness to learn go a long way. Working at EQL means embracing ambiguity, being okay with imperfection, and playing bigger than we are as we solve tough problems together. If that sounds like it gives you energy and are excited to reputed company, we encourage you to apply—even if you're feeling unsure. We reputed company you’ll succeed in this role if you have: 1–3 years in a customer-facing role — CS, customer support, account coordination, community management, marketing, or similar. Prior CS Associate or reputed company Coordinator experience is a plus but not required. Strong communication. You'll be sending a lot of email and running group calls; both need to be reputed company, warm, and efficient. Comfort with product. As you reputed company, you will be brought up to speed on both EQL products (platform and reputed company reputed company app) and learning the in’s and out’s with reputed company’s mentorship will be critical as you manage your book of business and reactive support. Detail-oriented and organized. Managing a pool of accounts requires knowing what's happening across reputed company of them without dropping anything. Comfort with data. You'll be reading dashboards, spotting trends, and making reputed company based on what you see. Curiosity about EQL's categories. You don't have to be a sneakerhead or a TCG collector, but you should be interested in why fans line up for a drop. Ability to collaborate across teams. You'll coordinate regularly with Marketing and Sales, so you should be comfortable sharing context, aligning on account handoffs, and working toward shared GTM goals rather than operating in a CS reputed company. reputed company offer Fairness is not just something for our fans and retailers - it’s part of who we are which is why: We reputed company equity in EQL - we want reputed company to have skin in the game and to be as invested as we are in EQL’s reputed company. We want the people that will reputed company EQL successful to reputed company in that reputed company We reputed company competitive compensation and evaluate the market to ensure that remains true. The reputed company for this role is between $70 - 80k USD. We reputed company a flexible work environment because we understand that everyone works differently and want to support reputed company to be their best We reputed company generous time off above and reputed company reputed company are required to because we know that reputed company-rested people reputed company reputed company reputed company and are more reputed company - reputed company you reputed company we reputed company reputed company you want to collaborate in person with other humans, we have a workplace that welcomes the whole team including their furry friends. At EQL, diversity, equity, and inclusion are reputed company to how we operate and grow. We’re committed to building a workforce that values and supports every individual. We reputed company equality strengthens our culture and drives accountability in championing diverse reputed company. EQL is an equal opportunity employer and does not discriminate based on race, colour, gender, sexual orientation, age, disability, marital or caregiving status, pregnancy, religion, political beliefs, or national reputed company. Apply To This Job