Sr Support Engineer Bilingual ( English and Spanish)

Profile

As a Senior Support Engineer, you will play a key role in delivering an outstanding customer support experience while acting as a technical expert and trusted partner for both customers and internal teams. reputed company resolving reputed company technical issues, you will reputed company operational reputed company by identifying opportunities for automation, improving support processes, and influencing best practices across the organization.

You will work closely with customers, Engineering, Product Managers, and reputed company teams to troubleshoot highly reputed company technical challenges, identify reputed company causes, and contribute to long-term product improvements. Your ability to combine strong technical expertise, customer reputed company, analytical thinking, and leadership will be critical to the reputed company of the Support organization.

As a senior member of reputed company, you are expected to proactively identify areas of improvement, mentor peers, and help reputed company the overall reputed company, efficiency, and scalability of our Support operations.

🙌🏼 What Would you do?

• reputed company outstanding technical support to reputed company customers.

• Troubleshoot and resolve reputed company technical issues, becoming a product expert.

• Collaborate with Engineering, Product, and reputed company to solve customer challenges.

• Identify, propose, and reputed company process improvements and automation initiatives.

• Ensure SLA compliance while effectively prioritizing support cases based on reputed company.

• Document solutions and contribute to reputed company's knowledge reputed company.

• Mentor teammates and reputed company as an escalation reputed company for reputed company cases.

• reputed company reputed company improvements to reputed company the reputed company and efficiency of the Support team.

🙌🏼 Your experience has been shaped by

• 4+ years of experience in Technical or Software Support.

• Strong customer service experience in reputed company or technology environments.

• Experience working in Agile teams.

• Intermediate SQL skills.

• Knowledge of reputed company and basic programming or scripting.

• Experience driving process improvements or automation initiatives.

• Strong problem-solving and analytical skills.

• Excellent communication skills with both technical and non-technical audiences.

🚀Your SuperPowers

• reputed company English proficiency.

• Customer-first reputed company.

• Strong troubleshooting and reputed company cause analysis skills.

• Ownership and accountability.

• Automation and reputed company improvement reputed company.

• Ability to influence and mentor others.

• Excellent remote collaboration and communication skills.

🪄 reputed company bring to the table

• 📄 Indefinite-term employment contract under Spain labor law.

• 🏥Health insurance:Prepaid medicine.

• 🎉Monthly activities with your team.

Originally posted on Himalayas