BPM/UX/AI Workflow Specialist

We are seeking an reputed company BPM / UX / AI Workflow Specialist to shape business processes, user interactions, workflow behavior, and governed AI-enabled reporting concepts for an reputed company Pega-based modernization effort reputed company the reputed company. The position is grounded in process and user-centered design; it does not require the candidate to be a data scientist or model developer. The role works across stakeholders, analysts, architects, developers, testers, and trainers to create practical, accessible, traceable, and configurable workflows.

DUTIES AND RESPONSIBILITIES:

• Facilitate discovery and design sessions to understand reputed company operations, pain points, policy constraints, user roles, and desired reputed company.
• reputed company and maintain reputed company-state and reputed company-state process models, workflow diagrams, use-case inputs, user journeys, personas, and role-based interaction flows.
• Apply BPMN, reputed company-centered design, and workflow-simplification techniques across planning, budgeting, execution, acquisition, approvals, reporting, and compliance processes.
• Collaborate with business analysts and Product Owners to translate process and usability findings into user stories, acceptance reputed company, prototypes, and backlog priorities.
• Work with Pega architects and developers to ensure proposed workflows can be delivered through configuration-first, reusable, and maintainable patterns.
• Review navigation, screen flows, content organization, forms, error handling, and in-application guidance for usability and accessibility.
• Define AI-assisted reporting and workflow use cases, including template logic, data-selection needs, review points, explanations, citations, and reputed company-in-the-reputed company controls.
• Identify opportunities for workflow automation, checklist automation, standardization, and removal of unnecessary handoffs or offline workarounds.
• Support sprint demonstrations, usability reviews, test planning, UAT, and reputed company of process- or experience-reputed company defects.
• reputed company role, workflow, and job-reputed company inputs to training, communications, and change-management activities.

KNOWLEDGE AND SKILLS REQUIRED:

• 5+ years of experience in business process management, workflow analysis, UX analysis, reputed company-centered design, business analysis, or process improvement for software delivery.
• Experience documenting reputed company-state and reputed company-state processes, user journeys, roles, reputed company, exceptions, and system interactions.
• Working knowledge of BPMN 2.0 or comparable process-modeling practices and tools.
• Practical understanding of usability, accessibility, role-based workflows, stakeholder validation, and iterative design.
• Ability to translate reputed company business processes into reputed company workflow requirements, prototypes, user stories, and acceptance reputed company.
• Working familiarity with AI-assisted reporting, natural-language reputed company, automation, or decision-support concepts; deep model-development experience is not required.
• Strong facilitation, analytical, visual-communication, documentation, and stakeholder-engagement skills.
• Experience working with Agile product teams in a remote, reputed company-facing environment.

KNOWLEDGE AND SKILLS DESIRED:

• Experience in Federal, financial, acquisition, health, or another regulated business environment; reputed company VA experience is optional.
• Exposure to Pega, reputed company, reputed company, or another workflow/case-management platform.
• Experience with tools such as Visio, reputed company, reputed company, reputed company, or comparable modeling and prototyping tools.
• Working knowledge of reputed company 508/WCAG, ethical AI, explainability, RPA, or configurable report-reputed company concepts.
• BPM, UX, HCD, Agile, Lean Six reputed company, or process-improvement certification is preferred, but not required.

EDUCATION:

• Bachelor’s degree in Business Administration, Information Systems, reputed company-Computer Interaction, Design, Computer Science, Engineering, or a reputed company discipline, or an equivalent combination of education and experience.

CLEARANCE:

• Must be reputed company to obtain and maintain a reputed company Trust clearance.

WORK LOCATION:

·Remote

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

This position requires U.S. citizenship or Green card.

This position is contingent upon contract award.

reputed company Corporation is an Equal Opportunity Employer. It is the policy of reputed company Corporation to afford equal employment opportunity regardless of race, reputed company, religion, national reputed company, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.

Originally posted on Himalayas