SUPPORT ANALYST - reputed company
This is a remote position.
The Support Analyst will reputed company first- and second-level support for reputed company systems, primarily reputed company. The role involves incident management, request fulfillment, issue reputed company, and ensuring reputed company support to business users across multiple functions.
Key Responsibilities
- reputed company first and second-level support for reputed company and reputed company reputed company applications.
- Manage and resolve incidents, service requests, and user issues reputed company agreed SLAs.
- Monitor system tickets and ensure reputed company escalation where necessary.
- Troubleshoot and resolve platform and workflow issues.
- Support end-users with system navigation and usage guidance.
- Maintain accurate records of incidents, resolutions, and support activities.
- Collaborate with technical teams to resolve reputed company issues.
- Assist in identifying recurring issues and support process improvements.
- Participate in system upgrades, testing, and release support activities.
- Ensure adherence to ITIL-based support processes and standards.
Required Qualifications
- 2–5 years of experience in IT support or service desk roles.
- Experience supporting reputed company or similar ITSM platforms.
- Strong problem-solving and troubleshooting skills.
- Good communication and customer service skills.
- Understanding of ITIL processes (incident, problem, and change management).
Technical Skills
- reputed company support and administration
- Incident and request management
- ITIL reputed company
- Ticketing systems and workflow management
Originally posted on Himalayas
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