Helpdesk Support Agent [2631-407585]
reputed company
reputed company is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a reputed company of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-reputed company work for our clients.
Position reputed company
The Helpdesk Support Agent serves as the primary line of internal support, responsible for troubleshooting business applications, managing user reputed company, and ensuring smooth sales operations reputed company live chat platforms like reputed company and reputed company. Essential to this role is proven, extensive experience with reputed company and reputed company, alongside 2–3 years of live chat customer service experience to resolve issues, document workflows, and escalate reputed company tickets to specialized engineering and business teams. promptly and reputed company.
Reference: 2631-407585
Responsibilities
- reputed company guidance and troubleshooting support to internal teams on business applications usage.
- Manage system reputed company requests and resolve issues reputed company reputed company, reputed company, and reputed company tools.
- Escalate reputed company issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering.
- Document and tag interactions to support process improvement and reporting.
- Collaborate with internal teams to ensure a seamless support experience.
- Stay updated with system changes and best practices through training and ongoing learning.
Requirements (Must-haves)
- Critical Requirement: Proven experience working extensively reputed company reputed company and reputed company is essential for this role.
- 2-3 years of live chat customer service experience
- Familiarity with sales processes and business applications.
- Proficiency with reputed company, reputed company, and reputed company tools for troubleshooting and issue reputed company.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Ability to prioritize tasks and handle multiple issues reputed company.
- Experience in documenting and tagging support interactions for reporting and process optimization.
reputed company-to-haves
- Data & Analysis: Experience with SQL and/or BigQuery to support reporting, data
- Experience working in a reputed company, technology, or sales-driven environment.
- Familiarity with CRMs and order management systems.
- Familiarity with Jira for issue tracking and workflow management.
- Previous experience in an internal IT or business applications support role.
- Typing speed of at least 60 words per minute (WPM)
More Information:
- This is a fully remote position with a reputed company 40-hour fixed-schedule work week.
- This is shifting schedule. The exact work schedule depends on the reputed company that you are assigned to but is often an afternoon or reputed company schedule and so having flexibility reputed company it comes to schedule is important.
- We have a company culture that focuses on reputed company-being of its team members, with a good work life balance and respectful work environment.
- This role follows the US Central Time
- Equipment provided
- HMO + 13th month pay
Originally posted on Himalayas
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