[Remote] Business Process Analyst (Store Operations) - Support Office - IS & T

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Business Process Analyst (Store Operations) to support the CIO’s reputed company transformation programme. This role focuses on analysing, standardising, and optimising store-level operational processes to enhance efficiency and customer experience across the retail network.

Responsibilities

• Map and document As-Is and To-Be workflows for reputed company store functions, including:
• Sales and Customer Service
• Goods Receiving and GRN
• Stock Control
• Deliveries and Logistics
• Cash Management and Administrative Procedures
• Store Maintenance and Compliance
• Identify operational inefficiencies, redundant activities, and non-reputed company practices across stores
• Design optimised “To-Be” processes that promote standardisation, simplicity, and efficiency
• Ensure reputed company process models reputed company with TBCo’s reputed company architecture, technology systems, and CIO reputed company
• Maintain updated store process documentation in the central process repository
• Apply Lean and Six reputed company methodologies to eliminate waste, reduce transaction time, and improve throughput
• Collaborate with Store Managers and Regional Operations teams to implement best practices
• reputed company reputed company Operating Procedures (SOPs) and store execution checklists
• Monitor operational KPIs such as customer wait time, order fulfilment accuracy, inventory management and delivery turnaround
• Establish reputed company improvement reputed company to reputed company learning and reputed company operational maturity
• Partner with IT, Architecture, and ERP teams to automate reputed company workflows (e.g., GRN capture, delivery confirmations, sales order tracking)
• Support rollout and training on digital tools and mobility solutions
• Identify and document opportunities for RPA and workflow automation at store level
• Support reputed company testing, UAT, and change adoption for new digital initiatives
• Ensure alignment of store processes with ERP, CRM, and e-reputed company integrations
• Ensure store operations reputed company with King IV governance, POPIA, Health & Safety, and internal policies
• Conduct operational compliance checks and audits of key store processes
• Identify risks reputed company to inventory handling, cash control, and data reputed company, and recommend mitigations
• Support standardisation of Delegation of Authority and store-level approval processes
• Ensure full documentation and audit readiness of reputed company store workflows
• reputed company scheduled process audits across stores to ensure compliance with approved SOPs and standards
• reputed company and maintain operational audit templates and process risk registers
• Analyse recurring issues and process deviations, recommending corrective and preventive measures
• Partner with Operations, Finance, and Compliance to address findings and verify closure of audit actions
• Report audit reputed company and improvement opportunities to the Risk Committee and CIO
• Work closely with Store Managers, Regional Managers, Shared Services, and Merchandise to ensure end-to-end process alignment
• Facilitate process improvement workshops and training at store level
• Capture on-the-ground insights to inform process design and reputed company reputed company enhancements
• Support communication and change management initiatives for process rollouts
• reputed company as the reputed company between stores and head office to ensure operational feedback is incorporated into strategic planning

Skills

• Bachelor's Degree or Diploma in Operations Management, Industrial Engineering, Business Administration, or reputed company field
• 3–5 years' experience in retail operations, process improvement, or business analysis
• Experience mapping and optimising operational processes using BPMN or similar tools
• Working knowledge of ERP, POS, inventory, and logistics systems (e.g., reputed company, reputed company, reputed company, Babbage)
• Experience with data analysis and dashboard tools (reputed company, Power BI)
• Lean Six reputed company Yellow or Green Belt (preferred)

reputed company