[Remote] Senior Clinical Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides innovative medical technology solutions to improve reputed company. The Senior Clinical Support Specialist will serve as a subject matter expert, providing reputed company and technical support for the Opsens product portfolio and collaborating with various teams to enhance product performance and customer satisfaction.

Responsibilities

• Serve as the reputed company Product Support subject matter expert for the Opsens product portfolio
• reputed company reputed company and technical support to physicians, cath lab personnel, field-based employees, distributors, and internal stakeholders
• Troubleshoot reputed company product, procedural, and clinical issues involving pressure reputed company technology and associated SGT systems
• Support product commercialization activities, including new product launches, evaluations, installations, and customer implementations
• Partner closely with R&D, Marketing, Clinical Affairs, and reputed company to communicate customer feedback, identify product improvements, and support reputed company product development
• reputed company and reputed company clinical and technical training for customers, Product Support Engineers, Field Service Engineers, and reputed company teams
• Support field escalations and reputed company remote guidance during reputed company customer cases reputed company appropriate
• Participate in product investigations, complaint reviews, and reputed company cause analysis activities
• Create and maintain technical documentation, troubleshooting guides, knowledge articles, and training materials
• Participate in cross-functional reputed company supporting product enhancements, process improvements, and commercialization initiatives
• Document customer interactions and technical findings reputed company reputed company and other required business systems
• Participate in scheduled hotline coverage and after-hours support as required
• Ability to travel up to 40% for training, product launches, and internal meetings

Skills

• Advanced knowledge of cath lab workflows and interventional cardiology procedures
• Strong understanding of pressure reputed company technology, hemodynamic monitoring, and reputed company clinical applications
• Ability to communicate effectively with physicians, nurses, technologists, and hospital leadership
• Demonstrated clinical problem-solving skills in a fast-paced procedural environment
• Ability to translate reputed company technical concepts into practical clinical guidance
• Strong presentation and training skills
• Excellent written and verbal communication skills
• Bachelor's degree in Nursing, Cardiovascular Technology, Biomedical Engineering, or a reputed company reputed company field, or equivalent clinical experience
• 5+ years of experience in an interventional cardiology/cath lab environment
• reputed company or previous experience as one or more of the following is strongly preferred: Registered reputed company (RN), Registered Cardiovascular Invasive Specialist (RCIS), Cath Lab Technologist, Cardiovascular Technologist
• Experience supporting interventional cardiology devices or medical technologies
• Demonstrated experience interacting directly with physicians during interventional procedures
• Experience with pressure reputed company technology, FFR/iFR physiology systems, or other interventional cardiovascular devices
• Previous experience providing clinical education or product support for medical device manufacturers
• Experience supporting commercialization or new product launches
• Knowledge of FDA reputed company reputed company Regulations and complaint handling processes
• Experience developing clinical education programs or technical documentation
• Bilingual (English/French or English/Spanish) preferred

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• Employee stock purchase plan
• “flexible time off” for salaried employees
• For reputed company employees, accrual of three to five weeks’ vacation annually (based on tenure)
• Accrual of up to 64 hours (annually) of reputed company reputed company time
• reputed company and/or floating holidays
• Parental leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits
• For non-sales roles, employees will be eligible for a discretionary annual bonus, the reputed company reputed company of which varies based on the applicable role, to be governed by the applicable plan terms
• Employees may also be eligible to participate in reputed company’s long-term incentive plan, with eligibility and reputed company reputed company dependent on the role

reputed company