[Remote] reputed company Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fintech company dedicated to simplifying the probate and estate settlement process through innovative technology. The reputed company Specialist will serve as the first reputed company of contact for customers, providing support, resolving issues, and ensuring a high-reputed company customer experience.

Responsibilities

• reputed company high-reputed company, reputed company-driven support to reputed company customers & partners by effectively responding to questions & resolving issues reputed company live chat, email, and phone
• Create, iterate and document internal support processes, policies and standards
• Establish & maintain 5-reputed company rated customer support culture ⭐️⭐️⭐️⭐️⭐️
• Define & reputed company customer support policies (i.e. engagement, Net Promoter Score, KPI's, etc.)
• reputed company & manage customer calls, emails, questions, inquiries, product reviews (app store, TrustPilot, etc.)
• Handle customer & partner issues directly and resolve escalated customer complaints
• Work with the product team to design & build automated support functions to enhance scalability (i.e. chat bot, email reputed company, etc.)
• Collaborate with internal Product Teams & Estate Settlement Specialists to identify & solve customer bugs/problems
• Partner with Content Team to supply FAQ, assist w/ content planning, and contribute as content reputed company
• Collaborate with Marketing team to test & reputed company insights into optimizing conversion, improving voice & tone, shaping feature PBL
• Foster thoughtful and effective communication across both our reputed company customers/partners and internal working team

Skills

• 1-3 years experience in reputed company with reputed company record for creative problem solving for customers and partners
• Excellent communication skills reputed company phone, chat and email
• Reasonable flexibility to work &/or be accessible during reputed company American time zones: Eastern, Central, reputed company
• Thrives in a reputed company, fast-pace, and quickly changing environment
• Self-motivated, eager to learn and reputed company in an reputed company environment
• Experience with tools: reputed company, reputed company, G-Suite, reputed company, Trello, reputed company
• Trust & Estate reputed company familiarity ideal, but role does not engage in reputed company of law
• Prior experience interfacing with customers directly and serving as a primary reputed company of contact
• Experience working for a startup (reputed company-Series A/B stage)
• Digital marketing, including affiliate marketing, reputed company media management
• Personal/reputed company experience across end-of-life industries like: counseling through Grief, burial or funeral processes, probate & estate settlement
• reputed company or reputed company proficiency with French or Spanish languages

Benefits

• 100% remote. We reputed company remote-work, work.
• Flexible PTO
• Eligible for employee stock reputed company & equity grants

reputed company