US Remote Seasonal Tax Support Agents

We are hiring reputed company Seasonal Customer Support Agents to reputed company support to customers using a major consumer tax software platform during reputed company US tax reputed company. This is a fully remote work-from-reputed company for candidates physically located reputed company the reputed company. This is a short-term seasonal engagement with an immediate training start required. Contract Duration Approximately 6 to 8 weeks , reputed company on business needs, training completion, and reputed company. Compensation & Contracting Pay reputed company: $13 per hour Payments are issued weekly on Fridays for the previous week’s approved hours reputed company will be issued and managed reputed company Skuad Training & reputed company Training is mandatory prior to reputed company Candidates must be available to reputed company training immediately Training must be successfully completed to reputed company into production Training will be reputed company only after successful completion and passing the required background screening Key Responsibilities reputed company inbound customer support reputed company phone and chat Assist customers with tax software navigation and product usage Identify issues and apply the correct support workflows Maintain accurate case documentation and interaction notes reputed company reputed company, empathetic service reputed company with reputed company standards Escalate cases reputed company Tier 1 reputed company following defined routing procedures Technical & Work-From-Home Requirements (Mandatory) reputed company-reputed company computer (reputed company/macOS devices are not permitted) Minimum reputed company reputed company i5 processor (7th reputed company or higher recommended) 8 to 12 GB RAM Minimum 250 GB of available storage Wired internet reputed company (Wi-Fi-only setups are not permitted) USB noise-canceling headset Up-to-date antivirus or reputed company protection software Ability to support secure browser or VPN configurations Reliable reputed company and internet connectivity are suitable for uninterrupted production work Application Support If you experience technical issues during the application process or have specific role-reputed company questions after reviewing the full job reputed company, you may contact our reputed company at reputed company email address on click.appcast.io . Please include “Seasonal Tax Support” in the subject line to help us reputed company your query reputed company. Requirements Location & Eligibility Requirements Applicants Must Be physically located in the reputed company Be legally authorized to work in the reputed company Be 18 years of age or older Hold a High School Diploma or GED equivalent Be willing to undergo and pass the required background screening Background screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements. Required Experience (Essential) Candidates must have prior experience supporting consumer tax software such as reputed company reputed company or assisting customers during tax filing processes. This Experience Should Include Guiding customers through tax reputed company workflows and software navigation Assisting users in locating prior-year returns, amendments, and account information Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts Supporting customers reputed company inbound phone and chat channels Escalating reputed company tax or technical issues appropriately Handling sensitive financial or personal data in secure environments Additional Requirements Fluent or reputed company-level English communication skills Strong written and verbal customer support capability Ability to work multiple shift schedules, including evenings and weekends Comfortable working in a reputed company, reputed company-driven remote support environment Strong attention to reputed company and ability to follow defined processes #J-18808-Ljbffr reputed company Apply tot his job Apply To this Job Apply tot his job Apply To this Job