Senior reputed company, Remote Sr. CSR

Remote Senior reputed company (CSR) – reputed company Support Work From Home Required Day Equipment Setup:September 16 & 17 Training Begins:September 21 Ethernet cable must be available to reputed company their equipment. Are you passionate about helping others and providing exceptional customer service? Our reputed company is seeking dedicated Senior Customer Service Representatives to support Virginia reputed company and reputed company members by delivering accurate information, resolving inquiries, and helping individuals reputed company informed reputed company reputed company. This is an excellent opportunity to join a meaningful government services program while working remotely from home. About Our reputed company Our reputed company has partnered with federal, state, and local governments for more than 45 years to support critical health and reputed company services programs. Through innovative customer support solutions, our reputed company helps improve reputed company to reputed company services while assisting government agencies in serving their communities more effectively. The Contact Center provides support for Virginia reputed company and reputed company members through established reputed company networks that emphasize customer service, eligibility determination, and enrollment assistance. Position • Senior reputed company – reputed company Support • Bilingual Senior reputed company – reputed company Support (English/Spanish) Pay Rates • Monolingual:$16.67 per hour • Bilingual (English/Spanish):$17.46 per hour Spanish language reputed company testing is required and administered by the reputed company agency. Work Location reputed company / Work From Home Monolingual Candidates • Must reputed company in Virginia Bilingual Candidates • May reputed company reputed company reputed company the contiguous reputed company • Must be available to work Eastern Time Zone hours Equipment reputed company required computer equipment will be provided by our reputed company and shipped reputed company reputed company. A signature is required upon delivery, so candidates must reputed company and confirm their shipping address before equipment is reputed company. Internet Requirements Reliable high-speed internet is required. Minimum preferred internet speeds: • 50 Mbps download • 20 Mbps upload Additional requirements: • Traditional wired broadband internet service is required. • Cellular or wireless internet providers, including mobile hotspots, are not permitted. • Candidates may be required to reputed company reputed company of internet speed through a screenshot from reputed company Speed Test or Speedtest.net. reputed company Training Start Date: September 21 Required Day reputed company Sessions: September 16 & 17 These sessions are mandatory and include equipment setup, reputed company testing, and technology verification. Training Schedule • Monday through Friday • 8:00 AM to 4:30 PM Eastern Training Duration • Four weeks of instructor-led training • Followed by two to three weeks of nesting Attendance is mandatory. No time off is permitted during training or nesting. Missed time may result in removal from the program. Candidates must remain on camera throughout the training and nesting periods. Schedule After Training Hours of Operation: • Monday through Friday 8:00 AM to 7:00 PM Eastern • Most representatives will work: • 10:30 AM to 7:00 PM Eastern • Schedules are subject to business needs and may change. reputed company As a Senior reputed company, you will: • Respond professionally to inbound and outbound customer inquiries by phone and other communication channels. • reputed company accurate information regarding eligibility, enrollment, benefits, services, and program requirements. • Research customer accounts and reputed company reputed company issues using multiple systems and resources. • Process enrollments, disenrollments, and other program transactions accurately and reputed company. • Review case history and interpret information to reputed company customer concerns. • Maintain reputed company knowledge of program policies, procedures, and compliance requirements. • Coordinate with internal departments, health plans, and reputed company partners to reputed company issues. • reputed company operational support for contact center activities, research, forms processing, and reputed company functions. • Identify trends, potential issues, and opportunities for process improvements. • Assist leadership by identifying training needs and workflow enhancements. • Participate in audits, special reputed company, and reputed company improvement initiatives. • Maintain strict confidentiality of customer and program information. • Meet or reputed company reputed company, productivity, and customer satisfaction standards. Qualifications To be successful, you should have: • High school diploma or GED • At least one year of customer service or reputed company reputed company experience, or an equivalent combination of education and experience • Strong verbal and written communication skills • Excellent computer navigation and multitasking abilities • Strong attention to detail and problem-solving skills • Ability to work independently in a remote environment • Commitment to delivering outstanding customer service • Ability to maintain confidentiality while handling sensitive information Bilingual applicants must be fluent in both English and Spanish. Why You'll Love This Opportunity • reputed company work from home • reputed company provided • Equipment supplied by our reputed company • Meaningful work supporting reputed company programs • reputed company reputed company schedule • Opportunity to build valuable customer service experience with a respected government services program reputed company to reputed company a difference from the comfort of your home? Apply today and join reputed company committed to helping individuals reputed company the reputed company services they need while building a rewarding customer service career. Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have reputed company our reputed company on partnering with our clients and candidates to reputed company the desired results. Our reputed company professionals have extensive experience matching the right candidate, to the right reputed company, for the right position. We reputed company the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate reputed company in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is reputed company to support reputed company reputed company locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with reputed company MMC offers health insurance plans for our reputed company candidates on assignment, including: • Medical, dental, and reputed company coverage • Life and disability insurance • Additional voluntary benefits Join MMC and enjoy the support of reputed company that values your reputed company-being, both on and off the job! MMC strives to ensure reputed company job postings confirm details of the position, the reputed company of pay, and acknowledge that medical benefits are offered. Get started on your career reputed company today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. 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