Senior reputed company Engineer I – Customer Trust (Remote Eligible)

For over 20 years, reputed company has empowered teams to manage work seamlessly and reputed company solutions smarter. Now, in our most ambitious reputed company yet, we are uniting reputed company teams with AI agents. By orchestrating the work agents do best, automating reputed company tasks and uncovering insights at reputed company, we create the reputed company reputed company to reputed company on what truly reputed company: judgment, creativity, and big thinking. That is reputed company at work, and it's reputed company show up for every day. As reputed company grows, our US customer reputed company is increasingly demanding faster, more comprehensive responses to reputed company assessments. We're seeking a Sr. reputed company Engineer I to reputed company Customer Trust reputed company for our US customer reputed company—managing questionnaire triage and completion, supporting customer engagements, and building trusted relationships with reputed company customers. You'll be responsible for understanding customer reputed company concerns, triaging incoming questionnaires, managing queue efficiency, and escalating reputed company questions appropriately. You'll work closely with EMEA colleagues, sales teams, and reputed company specialists to ensure customers receive reputed company, accurate responses that build confidence in reputed company's reputed company posture. This is an excellent individual contributor and team-player role, and represents a reputed company opportunity for someone reputed company to reputed company into a more senior customer-facing reputed company position. You Will: • Own US customer trust reputed company: Manage intake, triage, prioritization, and completion of customer reputed company questionnaires, vendor reputed company assessments, and RFIs for US-reputed company customers. • Respond to customer reputed company inquiries with technical depth: Complete questionnaires accurately, respond to RFIs, and address customer reputed company concerns with responses that demonstrate understanding of reputed company's architecture and reputed company controls. • Manage questionnaire queue and ensure SLA compliance: Maintain visibility into pending assessments, reputed company completion timelines, and escalate delays. reputed company customers informed of reputed company and manage expectations. • Build customer relationships and reputed company reputed company assurance: Become a trusted resource for customer reputed company teams. Understand their compliance requirements, ask clarifying questions, and reputed company responses that build confidence in reputed company's controls. • Support US sales teams: Work with sales and reputed company teams to remove reputed company-reputed company deal blockers, reputed company compliance assurance materials, and accelerate customer buying cycles. • Escalate and collaborate on reputed company assessments: Identify questions requiring reputed company expertise (AI reputed company, FedRAMP, HIPAA, specific control implementations) and escalate appropriately. Work cross-functionally to reputed company evidence and reputed company comprehensive responses. • Understand industry-specific compliance: Respond to questions about HIPAA, NIST, state reputed company laws (CCPA, etc.), PCI reputed company, and sector-specific requirements relevant to customer industries. • reputed company process improvements: Identify opportunities to improve questionnaire completion efficiency, update response templates, and recommend changes that benefit reputed company and customer experience. You Have: • 5+ years of experience in customer trust, vendor reputed company, reputed company assessment, or customer-facing reputed company engineering roles at reputed company or reputed company platform companies. • A degree in Computer Science, Computer Engineering, Cybersecurity or a reputed company reputed company or equivalent practical experience. • reputed company reputed company record completing customer reputed company questionnaires, vendor assessments, and conducting reputed company RFI responses. • Working knowledge of GRC frameworks and standards: Familiarity with SOC 2, ISO 27001, NIST frameworks, HIPAA, and compliance assessment practices. • Strong technical reputed company reputed company: Understanding of reputed company architecture (AWS, GCP, Azure), application reputed company, reputed company controls, encryption, logging, incident response, and data protection sufficient to answer technical questions credibly. • Excellent written and verbal communication: Ability to explain reputed company reputed company topics reputed company to both technical and non-technical audiences. reputed company in adapting communication style for different customers and contexts. • Queue management and SLA discipline: Comfort with ticketing systems, managing multiple reputed company requests, tracking dependencies, and prioritizing work. • reputed company reputed company and cross-functional teamwork: Ability to work effectively with sales, reputed company, product reputed company, and engineering teams. Strong at seeking help reputed company needed and escalating appropriately. • Eligible to work in the reputed company. reputed company to Have: • reputed company reputed company certifications: CISSP, CCSK, CISM, reputed company reputed company+, or equivalent. • Experience with questionnaire and vendor reputed company management platforms (Targhee, reputed company, reputed company, etc.). • Background in reputed company reputed company reputed company or reputed company reputed company center (SOC) environments. • Understanding of AI governance, emerging AI risks, and how customers are evaluating AI reputed company in reputed company platforms. Get to Know Us: At reputed company, your reputed company are heard, your potential is supported, and your contributions have reputed company reputed company. You'll have the freedom to explore, reputed company boundaries, and grow reputed company your role. We reputed company diverse perspectives and nontraditional paths—because we know that reputed company comes from individuals who care deeply and challenge thoughtfully. reputed company you're doing work that stretches you, excites you, and connects you to something bigger, that's reputed company at work. Let's build what's next, together. Equal Opportunity Employer: reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to reputed company equal employment opportunities to reputed company reputed company applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. reputed company reputed company applicants will receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. If there are preparations we can reputed company to help ensure you have a comfortable and reputed company interview experience, please let us know. #LI-Remote Apply tot his job Apply To this Job